Timbrook Automotive Collision
In operation 15 years.
Timbrook Automotive Collision located on Winchester Road in Cumberland is a full service collision repair center working on all makes and models. Utilizing a state of the art Car O Liner frame measuring system and digital paint matching system to ensure repairs are done correctly and accurately. Our staff has over 30 years in the collision repair industry and are experts in dealing with insurance companies to make the entire process is hassle free for the customer. Our goal is to be the Collision repair facility the customer wants to go to, not has to go to.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Ac compressor went out again after you guys replaced it 2 days later
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Just got back in town last night. It's looks great. I appreciate the prompt service. I highly recommend Timbrooks. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job. Well done
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0 -
I'm giving a 3 because I had the work done there. Some people said Hi but that was it. I have very high standards seeing that I've worked in the automotive industry for 13yrs in the past. I had to push my leave day by 3 days and had to move meetings and appts I had because I had to wait 2 more days to have my car done the way it should of been done the first time. The customer should never point out the issues.
Repair Quality - 2.5/5.0 -
The drivers door did not line up. The trim on on the outside of the drivers and rear drivers side did not line up either. Then the wind noise on the drivers said was awful.
Customer Service - 2.5/5.0 -
I had to do all of the reaching out to find out updates. This was very important to me seeing that I am NOT a local, I'm from WI.
My Experience - 0.0/5.0 -
it still feels and sounds like I'm riding over something
Likely to Recommend - 4.0/5.0 -
Depends on the situation.
Repair Quality - 4.0/5.0 -
Paint has some bubbles in it and car was filthy when we picked it up.
Customer Service - 4.0/5.0 -
Was told we would get updates and car would be ready one day and was a week later when I called several times that they finally called and said it was done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Did a good job
Repair Quality - 5.0/5.0 -
Very good job
Customer Service - 5.0/5.0 -
He was very easy to talk to, and very respectful and considerate
My Experience - 5.0/5.0 -
Amazing experience. Everyone was great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tim and team are great to work with
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks great !
Customer Service - 5.0/5.0 -
Very professional and helpful with questions
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was prompt and the employees were very courteous .
Customer Service - 5.0/5.0 -
Luke and the collision crew did a wonderful job. As well, they were courteous and professional. I would always recommend your company
My Experience - 5.0/5.0 -
Friendly staff, when I bring my car in I am confident that the work will be done professionally
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
All I can say is, it’s better than when I dropped it off!
Repair Quality - 3.5/5.0 -
Was told exhaust leak would be fixed the day I had the estimate done, but it’s not! And the parts weren’t on hand before I dropped off my truck, so I had to spend much more money for a rental truck while mine sat in Timbrooks’ parking lot! And the door doesn’t line up properly. Paint job is good!
Customer Service - 3.0/5.0 -
Called numerous times and seldom got a response, or a return phone call.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was fast and easy. Luke and Tim were polite and professional . Answered my questions. Great experience. If I ever need body work again, I will definitely go to timbrook on Winchester Road
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
Your personnel are very pleasant people but I was quoted a time frame of a week to a week and a half. My car ended up being there for 3 weeks and two days. I realize problems may happen that prevent completion in the time frame quoted but it would have been nice to have been contacted by somebody to let us know what was going on. I really think it is wise to update the customer on progress being made. The repairs were done well though, so we are happy with those.
Customer Service - 2.5/5.0
My Experience - 0.0/5.0 -
Dirt bumps on bumper painted over top and runs in paint around front emblem with a mark in the paint.
My Experience - 0.0/5.0 -
Vehicle was to have physical damage to passenger side repaired. Some areas of clear coat appear to have been missed. Masking tape was left on door and found stuck onto rear passenger seat. Interior upholstery and surfaces have sanding debris. Interior of bed under tonneau cover has sanding debris. Truck was overall received back significantly more dirty than when dropped off.