Timbrook Automotive Collision
In operation 15 years.
Timbrook Automotive Collision located on Winchester Road in Cumberland is a full service collision repair center working on all makes and models. Utilizing a state of the art Car O Liner frame measuring system and digital paint matching system to ensure repairs are done correctly and accurately. Our staff has over 30 years in the collision repair industry and are experts in dealing with insurance companies to make the entire process is hassle free for the customer. Our goal is to be the Collision repair facility the customer wants to go to, not has to go to.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I can’t say how very great full I am with the professional job your team has always done on my jeep. Thank you so greatly for the shine on the outside and cleaned on the inside. I will definitely recommend your service to anyone !!!!! You all are the greatest !!! Keep up the great work and service !!! Thanks so much again !!! I’m a very happy customer !!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really pleased with the professional, knowledge of the Sales and Service Dept.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was treated so well I will return for my next purchase and will return for service!!
My Experience - 5.0/5.0 -
You guys was fast and did good work. They let me know everything out through the whole repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Totally satisfied always have been over the years and planning on coming back
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Poor experience overall. Looking at other reviews, looks like I’m not the only one with these issues either. Took longer than they said, didn’t do full repairs…makes me wonder if it was repaired correctly.
Repair Quality - 1.5/5.0 -
My car had rear end damage. Was told it would take 2 weeks. Took almost 7 weeks. Ordered the wrong parts, broke part of a new window that was to be placed when they removed it from packaging, and didn’t replace a damaged door handle. Will not take my vehicle back there again. The only plus side is they were friendly.
Customer Service - 2.5/5.0 -
As I said before, they were friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent customer care. I was so surprised and HAPPY that they also detailed my Jeep. Would highly recommend 😁
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is my second time using Timbrook collision center. The staff are always very welcoming and helpful. My car turned out wonderfully.
Customer Service - 5.0/5.0 -
The manager was very helpful and answered all my questions.
My Experience - 0.0/5.0 -
I was told my car was going to be ready on Wednesday. Monday I got a text message that they were finishing up my car. The link in the text message said my car would be finished Wednesday. Wednesday afternoon I hadn't heard anything about my car. When I called Tim I got no response. That was supposed to be the last day for my rental car. I called the rental car company who told me that I would have the rental until Thursday. Thursday morning and afternoon I again left messages for Tim and once again no response. I once again called Enterprise who told me my rental was extended again. I got a text message this morning that my car would be ready today at 2:09 pm. Well that time came and went and I didn't hear anything about my car. I decided to call the main number for Timbrook and talked to the person who answered inquiring about my car. This person took the time to check on my car and let me know that my car would be ready when I arrived. If you assign me someone as a point of contact that person should be returning my calls.
My Experience - 5.0/5.0 -
Timbrook has always been wonderful to deal with. Tim was excellent as well as Rick on Auto side that finished off my service with Timbrook. I always get my cars serviced and collision work done there because they are located so close to my employment and they always communicate well when they have your vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am always very pleased with Timbrook’s service. I have used the collision center along with Service and have never had a bad experience. This time I had my car less than 24hrs and hit a deer and Tim made my collision claim and experience easy and kept in contact, then since I just purchased my car they got it in for inspection and Rick from service side was amazing as well. Thank you!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Bumper and fender are out of line...waiting to hear when it can be fixed.
Likely to Recommend - 5.0/5.0 -
Great repair shop.
Repair Quality - 5.0/5.0 -
Repair looks awesome and cleaned up all my check engine lights.
Customer Service - 5.0/5.0 -
Very personable.