Tom & Eds - Schererville
Tom and Eds Autobody is a family owned auto repair business that has been serving the community since 1983. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer service though out the repair process. We figure you have had enough stress already so we strive to make the process as easy as possible.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Polite, friendly. Job done well
Customer Service - 5.0/5.0 -
Polite, courteous and patient with the customer
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work! Worked to locate difficult to find part. Completed job in a timely manner with a quality finished product.
Customer Service - 5.0/5.0 -
Tim did a great job tracking down a critical part and providing updates. Pam was also great in providing up with needed info. Both were friendly throughout the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
They did do good work but the time it took was way too long!
Repair Quality - 3.0/5.0 -
The work they did on my car was great. They did a good job on the body and also they detailed it nicely. However, they had my car in the shop for over 7 weeks! That was ridiculous and caused me a lot of stress. They did discount the repair by paying my deductible and I do appreciate that. However, they need to be better at the time it takes to fix a car!
Customer Service - 3.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
overall the work done was good you need to be better on communication
Repair Quality - 5.0/5.0 -
the work done is fine. It took to long to complete but understand there was an issue with the painting spray booth. Communication could be better when problems occur letting customers know that there is an issue outside of the normal.
Customer Service - 1.5/5.0 -
see comment from first question
Returned Clean
Likely to Recommend - 3.0/5.0 -
The communication could be better
Repair Quality - 2.0/5.0 -
When I brought my car in, Ed walked through with me and tell me all that will be done, the grid, emblem and that it will need a paint job in some areas. No one called me to inform me of the progress of the repair. Information was sent through text. When I was called that my car was ready I asked what was done, if both the visible and hidden damaged was repaired as promised, the receptionist said she did not know what was done. I feel like the person that repaired the car should have called me to explain what was done on my car. I picked the car up and realized that the paint job was not done. I am not sure if the hidden damage was done.
Customer Service - 2.5/5.0 -
I am not satisfied with the customer service. No information about my car was relayed to me by the person that repaired the car
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Didn’t fully repair the body damage
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with results
Customer Service - 5.0/5.0 -
Pam and Gerald were great
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Still having electrical issues and had to take vehicle to BMW.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We’re extremely happy with the repair work done on our 2014 Honda Odyssey. Customer Service, Gerald in particular was great to work with. Pricing was very fair. We highly recommend Tom & Ed’s
Customer Service - 5.0/5.0 -
Gerald was great to work with. He kept communication with us and delivered as promised. The receptionist was also very friendly and professional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service and turn around time was good. However the truck is full of dust from the repairs. It should have been cleaned.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great repair work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great job all around.
Repair Quality - 5.0/5.0 -
Friendly and welcoming as soon as you walk-in.
Customer Service - 5.0/5.0 -
Great. Ready to help with anything that might be needed.