Tomball Collision

My Experience - 5.0/5.0 -

Thank you all again for your help! It was in shop for 2 months and it was very very lengthy but I do appreciate Shaun for all of his hard work. Thank you also to Rachel & Heather!!

Likely to Recommend - 2.5/5.0 -

If I would’ve had to rent a car I would have been way over my coverage amount.

Repair Quality - 3.5/5.0 -

It took way too long to fix. I was told about two weeks .You had my car 10 weeks and 2 days. I was missing a jack from trunk compartment. There is a spot that didn’t get buffed, and there is overspray on the door weather strip.

Customer Service - 4.0/5.0 -

Staff was very nice but I wasn’t given accurate information on when it would be finished.

My Experience - 0.0/5.0 -

Was very disappointed in the level and quality of communication regarding the progress of the repairs to my vehicle. I’ve always been told under promise and over deliver. I would rather be told the truth vs. empty promises. My vehicle was there for over 2 months. I’m happy with the end result but the process and empty promises were painful.

My Experience - 5.0/5.0 -

Great service. Heather was mean but provided perfect service. Happy to recommend your shop.

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I wouldn’t wish this on my worst enemy

Repair Quality - 0.5/5.0 -

Heather completely ghosted me after the second week of my vehicle being at your shop. She refused to return any phone calls or text messages that is totally unprofessional and not necessary to do to a client Adam had to step in and I ended up directly dealing with him for the remainder of the time you had our truck it was there for over a month and only had $2000 worth of damage that was fixed within the first week they had trouble getting a tailpipe/muffler Delivered that was not damaged. I asked Heather not once but twice to have it overnighted & I have all our text saved to please overnight a second one and I was told that took place from Heather and Adam It never took place and waited for two more weeks for the damaged one to be replaced and sent. I had to constantly argue with progressive to extend my car loan I just a in shock. Heather lied to me multiple times over several items. She is not professional whatsoever and lastly, I was promised the vehicle was washed and cleaned inside and neither was done when we picked it up and it has overspray on it and I’m going to have to get a detailed with clay bar to get it all removed we got a quote and it’s going to cost us $299 I would never ever ever bring my vehicle to Tomball collision and I will be telling everyone on social media my experience and sharing my texts with Heather and Adam

Customer Service - 0.5/5.0 -

Please read prior comments

Returned Clean

My Experience - 5.0/5.0 -

Did a very good job on repairing my Ford Edge!

My Experience - 0.0/5.0 -

The brakes that yall replaced are squeaking to high heaven. The TPMS error code went off about 2 miles down the road after picking it up and I’m going to have to bring the vehicle back on Monday for yall to fix it. I need to speak with y’all’s business manager or supervisor immediately.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

met all deadlines and exceeded expectations,

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

no, I felt that my car was delayed by approximately 20 days after the insurance adjuster had to authorize the work on the vehicle.

Likely to Recommend - 5.0/5.0 -

See above.

Repair Quality - 5.0/5.0 -

Friendly and helpful employees

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Aaron was great!! He walked me thru the whole process and how long it would take

Customer Service - 5.0/5.0 -

Great Customer Service!!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Aaron and the team did a fantastic job.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

My little brother is taking his daughter's car to them this week.

Repair Quality - 5.0/5.0 -

Everyone there was professional and helpful.

Customer Service - 5.0/5.0 -

Everyone was polite and focused. They did an excellent job as well.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

Everyone was very helpful and polite. The only thing I wasn't happy with is that I wasn't kelp in the loop with the work being done on my truck.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Communication was great and service was A+

My Experience - 5.0/5.0 -

Tomball Collision returned my car in better condition than it was before the wreck. I am very grateful I trusted them with my SUV!

Likely to Recommend - 5.0/5.0 -

I would recommend Tomball collision to anyone that needs collision assistance

Repair Quality - 5.0/5.0 -

Job well done. The truck looks great

Customer Service - 5.0/5.0 -

Great customer service

Returned Clean