Total Collision & PDR

4.9 (920reviews)
96%
910 W. Northwest Hwy,  Arlington Heights,  IL  60004
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Shop AssistantSparkles

In operation 28 years, 8 years at this location.

Total Collision & PDR is a state-of-the-art facility. Our first priority is customer experience, communication and satisfaction. By employing the latest management software, repair blue printing process and cycle time throughout. we pride ourselves in getting customers back in their vehicles quickly and efficiently. Our hand selected cutting-edge equipment grants us the ability to perform repairs that will return vehicles to pre accident condition. We have invested in the necessary equipment to be a full-service collision center. Total Collision & PDR is here to service all your collision needs. We are looking forward to working together!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Russian
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Cadillac CT6
Chrysler
Corvette C8
Dodge
Fiat
Ford
GM
GM Electric Vehicles
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Nissan GTR
Ram
Tesla
Volkswagen

Reviews (920)

My Experience

Timeliness, communication, friendliness, and professionalism were all outstanding. The work done was fantastic and an added value was the detailing done both outside and inside to the car. Will definitely recommend your team!

My Experience

I had an amazing experience with Total Collision & PDR! They did an outstanding job repairing my WRX and kept me updated throughout the entire process with constant communication. Their customer service was excellent, everyone I spoke with was helpful, friendly, and professional. On top of the quality work, they went above and beyond by washing my car and even cleaning the interior. I couldn’t be happier with the results and the level of care they put into their service. Highly recommend them to anyone in need of collision or PDR work!

Likely to Recommend

I gave a 5 star review and posted a positive review on Facebook

Repair Quality

The Staff was professional, kind, fair, concerned about my car issues. They went above and beyond and I appreciated all of them.

Customer Service

Same answer as previous

Returned Clean

Likely to Recommend

Repair Quality

Did a great job with repair and communication. Bianca was very informative as well as the team

Customer Service

My Experience

Beyond and above great service, and very professional staff

Likely to Recommend

Repair Quality

Great staff and service

Customer Service

Super above and beyond

Returned Clean

Likely to Recommend

Repair Quality

Great customer service!!!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Excellent work and employees

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Excellent service. The restoration work was top notch. Communication and updates were timely and overall excellent customer experience.

Customer Service

Excellent service. The restoration work was top notch. Communication and updates were timely and overall excellent customer experience.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

great work, fair price,

Customer Service

Returned Clean

My Experience

My new go to shop really customer friendly and professional! Highly recommend them.

Likely to Recommend

Repair Quality

Very Satisfied on the repairs! Will be back for more work with my vehicles.

Customer Service

Likely to Recommend

Repair Quality

Another awesome repair, thank you!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Highly recommend. I’ll be back for any future repairs

Repair Quality

Appreciate your team working with me to minimize costs since this was an out of pocket repair.

Customer Service

Returned Clean

Likely to Recommend

Not only to a friend, colleague or family but to other insurance companies. I was lucky I picked them.when I had a choice.

Repair Quality

Very satisfied. They went beyond my expectations.

Customer Service

Service was unbelievable. I usually don’t make comments on service because that’s what companies should do SERVICE!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Very likely, I work with corporation , over 1300 members. Definitely I will recommend their business

Repair Quality

Outstanding service! My car was completed ahead of schedule, and the results exceeded my expectations. It looks as good as new— the color match is flawless, and all the previous scratches are completely gone. Bianca, Furdeen annd Alan were incredibly professional, walking me through every step of the repair process, ensuring everything was done according to the manufacturer's specifications for my Tesla. I’ll definitely be recommending their services to my colleagues and friends. Kudos to the team!

Customer Service

Outstanding service! Bianca was very professional

Returned Clean

Likely to Recommend

Repair Quality

Would recommend total collision and pdr for repairs, was provided an update almost daily, and car was ready on time

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great work but, communication for sharing progress shall be implemented. Auto email is confusing..

Customer Service

Returned Clean