Total Collision & Pdr-Carol Stream
In operation 28 years, 4 years at this location.
Total Collision & PDR is a state-of-the-art facility. Our first priority is customer experience, communication and satisfaction. By employing the latest management software, repair blue printing process and cycle time throughout. we pride ourselves in getting customers back in their vehicles quickly and efficiently. Our hand selected cutting-edge equipment grants us the ability to perform repairs that will return vehicles to pre accident condition. We have invested in the necessary equipment to be a full-service collision center. Total Collision & PDR is here to service all your collision needs. We are looking forward to working together!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Russian
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Freddy and tge staff are great they are friendly and handled everything with the insurance company. The car looks great i will use them again if an auto body shop is needed, I hope not.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff were friendly and made the process so easy! Car done in 1 week. They coordinate with Enterprise which made it even easier! Thanks for the great service!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I didn’t get even near the 34 grand I was owed on my car from this accident that I didn’t cause. Then from the measly 15k I planned to get from insurance 2900 dollars went straight out of my pocket into yours. I wasn’t notified about storage fees on the car until it was already up to 4000. And had absolutely no way to save myself from this bill even though you guys know I tried. Multiple times. So yea I’m quite upset that yall just got 3 grand from my pocket. For just having the car sit there… that being said compensation for the car sitting there is reasonable I’m not an unreasonable person. But it should have been 1000 dollars MAX. Charging anything over that for just the month and a half it was sitting there is just crazy work man. I’m alr -20000+ dollars once again from a crash I didn’t cause.
Customer Service - 0.5/5.0 -
I’m out so much money. I’m upset. And broke. From a crash I didn’t cause :(…
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased with the quality along with the customer service provided by Neil and Freddy. Will happily recommend your company to others.
Customer Service - 5.0/5.0 -
Very pleased with the quality along with the customer service provided by Neil and Freddy. Will happily recommend your company to others.
Returned Clean
My Experience - 5.0/5.0 -
Job very well done! Professional service, appreciated the updates. Would highly recommend!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job as always
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
What can I say? Wow is a good start. These guys were amazing. Delivered my car back in the timeframe they quoted. Not only detailed the exterior but even vacuumed the interior. Communication was easy and very responsive. Will go out of my way to use them again!!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks great and they got it done ahead of what the expected end date was. Staff was friendly and thorough, great experience overall
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff was extremely friendly and courteous. They listened and were caring about my car and the repairs. I am very happy and satisfied with all the staff I worked with. I would highly recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Love the results, love the employees. Thank you so very much. Neal & Dina the greatest.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with results. 2nd time there, happy ×2. Awesome staff.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service. Would definitely use you guys again and recommend in a heartbeat. But with all due respect, I hope I don’t have to. :)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very professional
Customer Service - 5.0/5.0 -
professional
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Neal was great and informative.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding work and came in 2 days earlier than I was promised
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Freddy and his team were excellent and had a great experience with the company and satisfied with the repairs. Thank you.