Total Collision & PDR
In operation 28 years, 8 years at this location.
Total Collision & PDR is a state-of-the-art facility. Our first priority is customer experience, communication and satisfaction. By employing the latest management software, repair blue printing process and cycle time throughout. we pride ourselves in getting customers back in their vehicles quickly and efficiently. Our hand selected cutting-edge equipment grants us the ability to perform repairs that will return vehicles to pre accident condition. We have invested in the necessary equipment to be a full-service collision center. Total Collision & PDR is here to service all your collision needs. We are looking forward to working together!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Russian
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great team! Service was impeccable and the repairs look great!
Customer Service - 5.0/5.0 -
Very friendly and accomodating
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am glad I picked total collision Arlington heights for my car. I was slightly worried as I have not been here before. I have nothing to be worried about. My car was fixed quickly. They detailed my car beautifully. I, also, really appreciated Bianca. She answered my calls/messages quickly. She was helpful and very kind.
Customer Service - 5.0/5.0 -
Bianca is a big reason as to why I would recommend this place to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Quick service, excellent work done on a PDR
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
My cousin recommended you to me, and I'd be happy to recommend you to others
Repair Quality - 5.0/5.0 -
Really excellent work
Customer Service - 5.0/5.0 -
Bianca is great!
Returned Clean
Likely to Recommend - 5.0/5.0 -
For sure. Great service.
Repair Quality - 5.0/5.0 -
Very nice people at Total Collision who honor their estimates and perform great work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I would recommend for PDR given a pay experience but not a repair that requires painting.
Repair Quality - 1.0/5.0 -
Upon original repair the bumper cover had dust/ particles in the paint. They were buffed out but that left small pock marks. The lower bumper damage was not fixed even though it was in the estimate. Brought it back. The lower bumper was fixed. I was told the main bumper would be repainted given the original issue. Either it was repainted and still had similar defects or was not repainted. Additionally the original repair took a week longer than estimated and the follow up two days longer than promised.
Customer Service - 3.0/5.0 -
They provider a 10% discount given the issue and tried to fix the issues.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will definitely recommend them to anyone who needs repair.
Repair Quality - 5.0/5.0 -
Total Collision were a delight to work with. Everyone was super helpful, understanding, and kind. They also got my car fixed before the original due date, which was a nice surprise. Would definitely recommend them for any repair work.
Customer Service - 5.0/5.0 -
Fantastic customer service. Very communicative.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very satisfied with the entire team from Total, they way the repair was handled and the quality of the repair.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service all around. Great communication and exceeded my expectations. Very friendly folks at the shop. Car was completed ahead of schedule. Overall, excellent experience! Thank you!
Likely to Recommend - 5.0/5.0 -
Great team to work with. Friendly, clean shop. Great customer service! Great communication throughout the process.
Repair Quality - 5.0/5.0 -
The car looked great when I picked it up. Excellent work!
Customer Service - 5.0/5.0 -
Friendly people, super nice and accommodating.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks and works great. Car was cleaner than when I dropped it off.
Customer Service - 4.0/5.0 -
Staff is very friendly and were easy to get a hold of to address my questions and concerns
Returned Clean
My Experience - 5.0/5.0 -
Service was awesome. They didn’t stop until they found a solution for my drivers side mirror. I would use them again.
Likely to Recommend - 5.0/5.0 -
This shop is highly recommended to my friends and family members
Repair Quality - 5.0/5.0 -
Great job done in a timely manner.
Customer Service - 5.0/5.0 -
I was kept updated on the progress, it was nice working with you.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
The entire process took more than 2 months from providing them the claim number, sorting out the status of it between them and Lynx, ordering the windshield replacement, and receiving it.
Customer Service - 0.5/5.0 -
I didn't receive timely updates on the status throughout the engagement. I had top follow up with them. Also, I had to intervene between them and Lynx to make the claim move forward.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Still has issues from the accident that is not fixed.
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very satisfied!
Customer Service - 5.0/5.0 -
Excellent!
Returned Clean
Likely to Recommend - 0.5/5.0 -
Really wanted to like this location but can’t in good faith recommend after my personal repair experience.
Repair Quality - 0.5/5.0 -
Tesla Model Y was left for 12 days. Trusted the location more than I should have and picked my car up after hours at 10pm after the person who hit me paid cash for the repair. The next morning I saw obvious paint spots missing on the bumper where the car was hit. Immediately called and sent an email with photos. Emailed Alan and Wednesday and didn’t receive a response. Followed up via text on Friday and Lalo said to bring the car in for a touch up. Finally brought it in on a day without rain in the forecast and the touch up is a joke. It looked better with the spots without paint. Super disappointed. Really wanted to like this place. I did receive an apology when I calmly shared my frustration. I do not like leaving bad reviews, but this is experience has been beyond disappointing.
Customer Service - 0.5/5.0 -
My request for an update 12 days after dropoff went ignored. Received a response more than 24 hours later asking me to confirm my after hours pickup. I feel my repair was rushed and definitely not done up to the level of service expected based on other reviews I read.