Total Collision & PDR

4.9 (906reviews)
96%
910 W. Northwest Hwy,  Arlington Heights,  IL  60004
Bot
Shop AssistantSparkles

In operation 28 years, 8 years at this location.

Total Collision & PDR is a state-of-the-art facility. Our first priority is customer experience, communication and satisfaction. By employing the latest management software, repair blue printing process and cycle time throughout. we pride ourselves in getting customers back in their vehicles quickly and efficiently. Our hand selected cutting-edge equipment grants us the ability to perform repairs that will return vehicles to pre accident condition. We have invested in the necessary equipment to be a full-service collision center. Total Collision & PDR is here to service all your collision needs. We are looking forward to working together!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Russian
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Cadillac CT6
Chrysler
Corvette C8
Dodge
Fiat
Ford
GM
GM Electric Vehicles
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Nissan GTR
Ram
Tesla
Volkswagen

Reviews (906)

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Repair Quality

I was initially concerned with a couple issues but you were quick to rectify my concerns.

Customer Service

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Repair Quality

Being a new store, I was completely satisfied with the services

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My Experience

My experience at Total was excellent every step of the way. Everyone there went above and beyond and I know my experience would not have gone as smoothly had I gone anywhere else. Rob did an excellent job explaining exactly what would be done and why, Yana did a fantastic job coordinating between me and the third party making the payment, and the crew was very friendly when I went to pick up my car and busted their butts to make sure the car was done in time for me to go to work. I appreciate the effort everyone!

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My Experience

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My Experience

TC&PDR did a wonderful job on my car. The staff is professional, considerate, and timely. In my particular situation, I had to delay bringing my car in a couple of weeks due to some family things going on that created a need for a second car. Even though the shop had the parts, they gave me me the extra time even though they had the parts in stock and waiting on the shelf. This is the type of customer service that really makes a service provider. Yes, if I need any future time of work, I will consider bringing my car here first.

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My Experience

Excellent job, completed on time

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My Experience

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Repair Quality

Perfect, no issues.

Customer Service

Great customer service, perfect communication throughout.

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Actually half of the hospital I work at has heard of how amazing my experience was with Total Collision&PDR!!!

Repair Quality

ABSOLUTELY the BEST repair and detail service I have ever worked with!! Extremely professional, compassionate, and authentic when dealing with their customers. The only auto repair/detail shop I will ever be working with in the future!!!

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Repair Quality

Great job. Total professionals

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Did a nice job, but still have issue with headlight issue they told me they would follow up with me on, but never did.

Repair Quality

Very nice folks. Did a nice job, but still have a had with headlight issue they told me they would follow up with me on, but never did.

Customer Service

Very nice folks. Pretty efficient with estimate and who I brought in the car and when I picked it up. Only took a few days.

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very good and reliable

Repair Quality

Excellent job, met their estimate

Customer Service

They were slightly late but every thing else was very good

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My Experience

Likely to Recommend

Repair Quality

Total Collision and PDR are the best!

Customer Service

Customer service was friendly and professional.

Returned Clean