Total Collision & PDR

4.9 (919reviews)
96%
910 W. Northwest Hwy,  Arlington Heights,  IL  60004
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Shop AssistantSparkles

In operation 28 years, 8 years at this location.

Total Collision & PDR is a state-of-the-art facility. Our first priority is customer experience, communication and satisfaction. By employing the latest management software, repair blue printing process and cycle time throughout. we pride ourselves in getting customers back in their vehicles quickly and efficiently. Our hand selected cutting-edge equipment grants us the ability to perform repairs that will return vehicles to pre accident condition. We have invested in the necessary equipment to be a full-service collision center. Total Collision & PDR is here to service all your collision needs. We are looking forward to working together!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Russian
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Cadillac CT6
Chrysler
Corvette C8
Dodge
Fiat
Ford
GM
GM Electric Vehicles
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Nissan GTR
Ram
Tesla
Volkswagen

Reviews (919)

Likely to Recommend

Yes, I would definitely recommend you guys

Repair Quality

Very happy with the work they did. Everything was amazing.

Customer Service

Very good customer service

My Experience

They did the paint job, kept me updated and they were prompt. The paint job was great

My Experience

Great job!!! Really appreciate everyone that works there. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I can’t even tell my car was wrecked. You did such a great job and thank you for cleaning my car outside and inside!

My Experience

Very professional and clean.

Likely to Recommend

Repair Quality

Everything looks good and the whole car was cleaner than when dropped off.

Customer Service

Very responsive and always accessible.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

You guys did an amazing job. You guys went above and beyond the expectations. And also thank you so much for adding the wheel cap that I somehow lost driving without any additional cost. Thank you so much

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Probably the best experience I have had at an auto repair shop.

Customer Service

Second to none. Deen went out of his way to make sure everything was as it should be.

Returned Clean

My Experience

From the first phone call, to scheduling, dropping off, updates and final delivery your staff were exceptionally awesome. I’ve never experienced customer service like this before. Professional, courteous and thorough. 10 out of 10 would definitely recommend.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Got the car back almost 2 weeks ahead of schedule. Bianca asked all my questions knowledgeably. All the service people were also easy to work with. Would definitely recommend

Likely to Recommend

Repair Quality

A step above. They are a people pleasing business. Always accommodating. A pleasant experience. Big plus -pick up their phone immediately-.always !!

Customer Service

See previous comment

Returned Clean

Likely to Recommend

Great service, great price, and good overall

Repair Quality

Was really satisfied with the repair done to my car along with the car wash and complementary Altoids

Customer Service

Was very welcoming and understanding

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Great customer service and repair. They kept me informed every step of the repair and finished a week ahead of schedule. I'm very impressed and I hope I never need to use them again but if I do, I will go directly to them. Thanks for a trouble free experience.

Customer Service

Perfect from start to finish.

Returned Clean

Likely to Recommend

Repair Quality

The car looked amazing! It was cleaner and shiner than I left it. They made the damaged area look undetectable.

Customer Service

They were kind and patient with my kids, they waited to walk me through all the steps. I was very happy and didnt feel rushed. Great coffee also!!!

Returned Clean

Likely to Recommend

Jeff made a bad experience worse.

Repair Quality

Bad quality. Bad management by Jeff. Had to bring my vehicle back for rework. Still missing parts. I let the worker know before I left and he said "it must have gotten lost in the accident" he also said he would contact me when they got the part in. Nobody has contacted me

Customer Service

Jeff was very unprofessional. He got in my face and was very hostile when i expressed my concerns.

Returned Clean

My Experience

Great work and much quicker than expected.

Likely to Recommend

Repair Quality

Excellent customer service- I had taken my Tesla for some dent and scraped panel. I was given frequent updates by text. The communication was seamless and the quality of care was outstanding. My vehicle was returned in a better state than what was brought in- they cleaned the interior and exterior as a complimentary service. I would definitely recommend them

Customer Service

My Experience

Great work and quicker than expected! Car came back looking brand new - inside and out! Thank you so much!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean