Total Collision & Pdr-Carol Stream
In operation 28 years, 4 years at this location.
Total Collision & PDR is a state-of-the-art facility. Our first priority is customer experience, communication and satisfaction. By employing the latest management software, repair blue printing process and cycle time throughout. we pride ourselves in getting customers back in their vehicles quickly and efficiently. Our hand selected cutting-edge equipment grants us the ability to perform repairs that will return vehicles to pre accident condition. We have invested in the necessary equipment to be a full-service collision center. Total Collision & PDR is here to service all your collision needs. We are looking forward to working together!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Russian
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent repairs, courteous, and focus on using genuine parts. They did all the hard work of negotiating with insurance company for genuine OEM parts.
Customer Service - 5.0/5.0 -
Great service right from the start. Everyone at the office is courteous, service-oriented, and above all, take care of all aspects of insurance, including OEM parts.
Returned Clean
My Experience - 5.0/5.0 -
Total collision did a fantastic job on the pdr dent removal on my daughters 2022 Equinox. I would highly recommend them for Paintless dental removal
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Total Collision did a fantastic job on a PDR repair on my daughters Equinox
Customer Service - 5.0/5.0 -
Neal did a great job communicating with me throuhgout the process
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Excellent experience.
Repair Quality - 5.0/5.0 -
Car looks as good as new.
Customer Service - 5.0/5.0 -
Very nice and helpful.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Everything was great except repair time ended up being much longer than originally advised.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service! Very nice people. I recomend them to everyone. Professional and friendly.And trustworthy. Thank you for your service. You did excellent job.
Customer Service - 5.0/5.0 -
Great service! Very nice people. I recomend them to everyone. Professional and friendly.And trustworthy. Thank you for your service. You did excellent job.
Returned Clean
My Experience - 5.0/5.0 -
Thank you to the entire team at Total Collision & PDR for taking good care of my Tesla and ensuring that quality work and parts are used to get my vehicle back into shape! I highly recommend your shop to anyone who needs a trustworthy repair shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Outside of waiting for the correct bumper to come the service was outstanding. And when you said the car needs washing I didn’t expect detailing. My car looks almost new! Thank you for all your tender care! I am thrilled.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding quality. I was disappointed on the delay because the wrong bumper kept getting ordered. I had this problem with a former car of mine where they finally ( after 4 times) had to go to Mopar to fix the problem. I know it’s probably more expensive but the delay cost me close to $200 in activities I had to withdraw from. While saying all this everyone ( Dina especially) did everything they could for me and I was thrilled when I was told you washed my car that it was actually detailed. Oh my, it looks like a brand new car. I loved it. Overall I was very satisfied with the work done and the convenience with my rental.
Customer Service - 5.0/5.0 -
10+++++ see previous comment
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Earned my trust.
Repair Quality - 5.0/5.0 -
great commuications and action to resolve my collision repair experience
Customer Service - 5.0/5.0 -
top- notch - from calling to responding to voicemails - best in class
Likely to Recommend - 5.0/5.0 -
I would highly recommend Total Collision!
Repair Quality - 5.0/5.0 -
Friendly Staff! Kept us updated all along. Fast & Great Quality Service!! Job done to perfection! I would highly recommend Total Collision! Thank you for a great job!
Customer Service - 5.0/5.0 -
Great customer service!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Second time I have been extremely satisfied with Total Collision.
Repair Quality - 5.0/5.0 -
Excellent work and customer service.
Customer Service - 5.0/5.0 -
Awesome customer service.