Town & Country Ford

4.8 (175reviews)
100%
5401 E. Independence Blvd.,  Charlotte,  NC  28212
Bot
Shop AssistantSparkles

In operation 59 years.

We are a full service auto body repair shop that services all makes and models and we work with all insurance companies. Let us know how we can help you!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (175)

My Experience

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Repair Quality

Customer Service

My Experience

Bryan and Shannon were great!

My Experience

Great Job with constant contact and updates. Work looked like new.

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Repair Quality

Very satisfied with the work on my Audi

Customer Service

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Repair Quality

Customer Service

My Experience

The staff was awesome to work with. Shannon kept me updated through the process and they knew what they were doing, I got my truck back looking as good as I bought it ,,,I would hghly recommend to a friend or bring t back if something like this ever happenes again

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Repair Quality

Customer Service

My Experience

Very satisfied with service,repairs & communication.

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Repair Quality

Everything Great

Customer Service

Great

Returned Clean

My Experience

Shannon, Glenn and the rest of the Team we're Amazing the Service was Great! They kept me updated on the service of my vehicle at all times.

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Read prior comments

Repair Quality

I came to T&C Ford the get my truck and it broke down as soon as I got on I-77 after driving 2.5 hours from Lexington SC. I had to tow my car back to the dealership. Upon getting my truck back the next week they allowed me to drive way with the truck in the regin mode, telling me that it would clear while driving but it never cleared and now my check engine light is on. The question now is do I drive it back 2.5 hours away and take a chance that it will break down. Very disappointed with my service with them knowing I live so far away.

Customer Service

Very disappointed

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Repair Quality

Customer Service

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Repair Quality

Town and country Ford quoted me for 15 days for repairs it took 31 days to get my truck back during this time I received 3 email updates all in the first two weeks the only way I could get updates was to call them myself at which they constantly tried to get me to put cheeper parts on my truck the only good part of my experience was whoever done the repair to my fender flair done a great job

Customer Service

Never received an update after the first 2 weeks and they had my truck for 4 weeks on a 15 day quoye

My Experience

I had a terrible experience with having my F150 repairs. Communication, timing and quality of workmanship were all poor. In fact, after 10 days, the repairs are not completed. I now have to return to the shop to have the remaining items corrected / completed. Paint issues not corrected, truck bed cover not installed correctly, new blemishes on tailgate (presumably from being laid on the ground or against a wall). Very disappointed in work quality and the inconvenience of returning the truck for repairs and additional days without a vehicle.

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Returned Clean

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Repair Quality

Excellent job. On time. Looks like a brand new vehicle.

Customer Service

My Experience

The trim on the back bumper was not placed or sealed correctly; leaving a gap between the bumper and trim. The issue was pointed out to the body shop personnel. It was also noted and will be fixed properly in a few weeks.

My Experience

My Experience

The people in the office were very helpful and the repair was perfect the bodywork was great and the paint matched perfect thanks to everyone Bryan , Tommy, and Chris the clean up and detail by Mike put the icing on it ! Thanks again

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Customer Service

My Experience

Glenn is very professional and polite. He did a great job!

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Glenn is awesome

Customer Service

Glenn is the man

My Experience

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Customer Service