Town East Ford
18411 Lbj Fwy,
Mesquite,
TX
75150
USA
Shop Assistant
Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.
Shop Assistant
Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.
In operation 54 years, 31 years at this location.
At Town East Ford, we take care of you like our family. We have been dedicated to providing quality collision repairs for over 40 years. Our highly trained professionals, top of the line facility, and customer comes first attitude sets us apart as North Texas’ #1 collision center.
Services
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
Languages
- Spanish
Hours
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Acura
Chrysler
Dodge
Fiat
Ford
GM
Honda
Hyundai
I-Car
Jeep
Nissan
Ram
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, excellent communication, and timely repairs. Many highlighted how thoroughly they were kept informed throughout the repair process via calls, texts, and emails. Repair quality received high marks, with numerous customers noting their vehicles looked brand new upon return. Several customers mentioned vehicles were completed ahead of schedule, and many appreciated the added touch of receiving their cars cleaned and detailed. A few customers noted minor improvement areas, including occasional delays due to parts availability, and isolated concerns about repairs needing follow-up visits. Overall, the vast majority expressed strong satisfaction and willingness to recommend the shop to friends and family.
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Service Quality
"... very impressed with the outcome of my car..Wow!!!! You guys did an amazing job!!! Very professional .. friendly staff and the estimated time I was given ..."
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"Highly appreciated!! They did a nice job, car looks the same as when I bought it.holded my hand the whole process. Very professional, ..."
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"... done to her car. Overall both were done perfectly. I highly recommend you guys to anyone needing bodywork and paint."
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"Completely satisfied. Amazing work. Premier customer service. Super grateful."
"Can't improve perfection."
"Great service and my vehicle got fixed on time"
"My car was ready 2 days before the promised date"
"... amazing job!!! Very professional .. friendly staff and the estimated time I was given when my car would be ready was just that…the exact date….Thanks for all ..."
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"... stars for customer service and communication. But I did think it took a bit longer than it should have."
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"... Friday car was totally repaired by previous Monday really created hardship on return of rental and pickup of car."
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"I was updated during every step of the process. Even made aware of back-ordered parts and the delays they caused."
"Customer service was AWESOME!!! Staff kept me updated on the status of the repairs. Very consistent and frequent updates."
"Excellent communication as to progress of repair"
"I did not receive a phone call about the status. I had to continue calling to see if it would be ready."
Daniel
(Jeep owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Tyler
(Ford owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Tammie
(Ford owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Bryan
(Ford owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Branon
(Nissan owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Arthur
(Ford owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an excellent job on my Bronco. The entire staff was accommodating and very friendly. Kevin, the manager of the collision department, was extremely helpful and kept me updated with regular calls about my car
Customer Service - 5.0/5.0
Returned Clean
Osvaldo
(Ford owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great
Customer Service - 5.0/5.0
Returned Clean
Antonio
(Chevrolet owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Colleen
(Ford owner)
reviewed 8/20/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Ricardo
(Ford owner)
reviewed 8/19/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Laura
(Ford owner)
reviewed 8/18/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Jessica
(Ford owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Joseph
(Ford owner)
reviewed 8/17/26
My Experience - 5.0/5.0 -
Awesome job!! Detailed on what was happening while being fixed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
good job and customer service was top notch
Customer Service - 5.0/5.0
Returned Clean
Bruce
(Ford owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Abel was great
Customer Service - 5.0/5.0 -
Everyone had a great customer service
Returned Clean
Robert
(Ford owner)
reviewed 8/17/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Angelo
(Ford owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0 -
Always with Hector Briones Miguel got the job done but he was poor at updating me but Hector Briones was on his q game
Repair Quality - 5.0/5.0 -
Miguel was good But Hector Briones was looking out and. Keeping me updated
Customer Service - 5.0/5.0 -
I’ll always come back
Sherry
(Ford owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Juan
(Ford owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job got me on the road asap and updated me all the way to the end
Customer Service - 5.0/5.0 -
Rick did a great job keeping me updtaed
Returned Clean
David
(Ford owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good work and great communication
Customer Service - 5.0/5.0
Returned Clean
Marco
(Nissan owner)
reviewed 8/11/26
My Experience - 5.0/5.0 -
Miguel was very informative and let me know how everything would work. I appreciated how he always called to give me updates on my car which put me at ease since this was my first time doing something like this. Overall 10/10
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