Toyota of Katy
In operation 23 years.
We are a Certified Toyota Collision Center in Katy, Texas who prides themselves in quality and service. Our goal is to provide our customers with high quality repairs in a timely fashion all while keeping our customers informed and at ease. Not only do we offer a Lifetime Warranty on our repairs, but also the Toyota price match guarantee. Let us take the pain out of your accident, and get you back safe on the road.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Very satisfied,quick service, went the extra mile to have my car ready earlier than expected because I was leaving town. Everyone very friendly.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My car doors don't open therefore it was not repaired. I had already turned in my rental car at Hertz and wasn't given another car and my car is still in your posession.
Likely to Recommend - 0.5/5.0 -
I manage a hotel where many guests ask about rentals and I've often recommended Toyota. However after this experience I won't any longer and have discarded all Toyota information on rentals.
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0 -
I don't really know. But I have been going to Toyota Don McGill at kirkwood for more than 8 years and have not maid any complain yet. So, I really confused about referring to others.
Repair Quality - 0.5/5.0 -
Repairing is giving me more trouble.
Customer Service - 2.0/5.0 -
They called and send text message to keep update but take longer to reply.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
There were more areas of paint peeled off or peeling off after the repair than there were when I intially dropped the car off.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
excellent
Returned Clean
Likely to Recommend - 5.0/5.0 -
I am very impressed with how organized and informative all the employees were.
Repair Quality - 5.0/5.0 -
They did a great job and explained exactly what they fixed.
Customer Service - 5.0/5.0 -
Very friendly and helpful.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The service I received from Toyota Collision Center was totally unacceptable . The only professional I encountered at Toyota, was the lady that did the initial inspection on my vehicle. I was left on hold, no one called to give me an update on my car, and I don't care to see pants sagging. I never expected to see this from Toyota. The buying experience was totally opposite!!
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
It is where I do business. You can't punish a company because they have a person it two that have problems doing their job.
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0 -
Took some time to get estimate to insurance.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Didn't fix the inside lining of trunk though I mentioned it
Customer Service - 5.0/5.0 -
All polite and fast
Returned Clean
My Experience - 5.0/5.0 -
Satisfied. Need to look at the vehicle in bright sunlight.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I had to call to get status.
Customer Service - 4.5/5.0 -
Same comment. Would have preferred don McGill initiating updates