Toyota of Katy
In operation 23 years.
We are a Certified Toyota Collision Center in Katy, Texas who prides themselves in quality and service. Our goal is to provide our customers with high quality repairs in a timely fashion all while keeping our customers informed and at ease. Not only do we offer a Lifetime Warranty on our repairs, but also the Toyota price match guarantee. Let us take the pain out of your accident, and get you back safe on the road.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 3.5/5.0 -
I can recommend but i will give them heads up, “expensive”
Repair Quality - 3.5/5.0 -
Workmanship is good but they were not able to finish it on time on the dates they promised. I agree they gave tentative date but it was changed 3x.
Customer Service - 4.0/5.0 -
They always give updates, whether its good or bad news
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
I am not happy with the customer service i specific to communications.
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
I called and left multiple voicemails checking on my vehicles but had not received any responses.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
La calidadd del servicio tecnico y partes quedo bien,pero no puedo decir lo mismo con la experiencia global,considerando que la situation y COMUNICACION no estuvieron a la altura para este caso.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair team was very helpful and the updates were nice (even though sometimes they were out of order or came after). Even though there was construction going on everything went smoothly. The only complain I have is with the receptionist when I dropped off my car. She was condescending to me and to the older couple that came in after me. Unfortunately I don’t know her name but I’m sure you can see who was working when I dropped my car off on the morning of 2/17.
My Experience - 0.0/5.0 -
The car that toyota of katy repaired for me had an issue. When I called to inform them of my intention to bring the car in for fixing, they started sending me from one person to another. At last they said I should drop a voice note for someone to get back to me. 24hours later, the person has not got back. When it involved money they were very responsive but when it involves correction of their error, stories started. The experience is so annoying and it is indicative of very poor customer service.
Likely to Recommend - 0.5/5.0 -
I was charge 175.00 dollars due to collison department sat on my vehicle for over 30 days.
Repair Quality - 0.5/5.0 -
I was charge 175.00 because collison department sat on my vehicle for over 30 days.
Customer Service - 0.5/5.0 -
I was charge 175.00 dollars due to collison department sat on my vehicle for over 30 days.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Nick was great from the beginning of the process to pick up. He was considerate of all my concerns and the team continued to keep me updated round the clock.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything is fine, looks good.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Si los recomendaría
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Good
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The repair was not done after vehicle was released. I have to go another place to continue repairing.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0 -
I think this is the best place to get repairs, especially if the car is a Toyota!
Repair Quality - 5.0/5.0 -
I was thrilled that you kept me updated every Mon., Wed., & Fri. about the progress on the repairs! I was very impressed with the kindness & friendliness of the staff, especially Nick Gillium! And I was extremely excited that my car looked and smelled like a brand-new car when it was returned to me, even though it is 16 years old! Thank you SO much!
Customer Service - 5.0/5.0 -
Nick Gillium was THE BEST! He eased my worries and fears immediately! He is definitely an asset to your company! He is a very knowledgeable and people-oriented person, and very good at his job!
Likely to Recommend - 4.5/5.0 -
Outside of all the unpredictable things that occurred my answer would be “YES!”
Repair Quality - 5.0/5.0 -
Thank you for fixing our vehicle. We have been driving it for several days over the weekend and it is running great.
Customer Service - 5.0/5.0 -
Great!! Thank you for taking my calls and letting me know when the vehicle was ready when it was and all of the details given in most of the notifications!!