Toyota of Katy
In operation 23 years.
We are a Certified Toyota Collision Center in Katy, Texas who prides themselves in quality and service. Our goal is to provide our customers with high quality repairs in a timely fashion all while keeping our customers informed and at ease. Not only do we offer a Lifetime Warranty on our repairs, but also the Toyota price match guarantee. Let us take the pain out of your accident, and get you back safe on the road.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0 -
While the repair work was satisfactory the length of time and the condition of my car (headliner being ripped/torn, 200+ miles on my vehicle, and my phone stand being completely dismantled) and having to call continuously for updates and felt I was getting the run around before my vehicle was returned to me was frustrating. Being involved in an accident is stressful enough, you don't need your repairs to be stressful as well. I hope your dealership review these processes to improve the customer experience.
Repair Quality - 4.0/5.0 -
I am satisfied with the final repair work on the front left quarter panel of my vehicle. The paint and panel alignment appear correct, and the car functions properly.
Customer Service - 2.0/5.0 -
While the work was satisfactory, I was concerned about the length of time it took to complete, and I had to continuously call for updates toward the end and felt like I was getting the run around.
Returned Clean
My Experience - 0.0/5.0 -
The repair itself was great. It seems to be resolved. However, I was told it should be done on Tuesday or the next day. It was not done until the following Monday. Also, the text to tell me it should be done on Tuesday was the last contact I received. I had to keep calling which resolved nothing. I believe I was getting blown off. It was not until I got a ride up there that it got finished.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Toyota of Katy kept me informed about progress on the vehicle. Workmanship appears to be very good.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really nice work.
Customer Service - 5.0/5.0 -
Friendly, courteous, good communication, very skilled
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mrs. Ashlee was the BEST!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very nice paint job. Also so I an so impressed with the professional service from beginning to end. Great job Toyota of Katy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great paint and body work.
Customer Service - 5.0/5.0 -
The best body shop experience that I have ever had.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job. Well done in the amount of time that you kept me posted.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very quick and easy company to have my vehicle repaired at. This is my second time going to Toyota Collision and will recommend to everyone. I love that they kept you in the loop throughout the whole process, I didn’t have to call not once to ask the status.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
I've been happy with previous repairs.
Repair Quality - 2.5/5.0 -
Collision manager actually blamed your last repair on the same bumper just a couple months earlier.
Customer Service - 3.5/5.0 -
Fron t desk was short and Rep just wanted me out of there.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
To begin with, everyone was very kind and gave me excellent and knowledgeable attention. I always felt heard and every question was answered in the best way... incredible service.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Ashlee was great. She was helpful and patient. However, the work done on my car was ridiculous. My spare tire was loosened to the point where I was hearing a humming every time I turned. And, my taillights were out. I didn’t realize this until I was driving to my night shift at work. I ended up taking it to a nearby autoshop because I trust them not to mess things up. $100 out of my pocket. It’s the responsibility of the mechanic to make sure the vehicle is safe to drive before giving it back to the owner.
Customer Service - 5.0/5.0 -
Ashlee was amazing
My Experience - 5.0/5.0 -
Ashlee was amazing! Super informative, helpful, on the dot with updates . She went above and beyond for us as she had the car set for Wednesday morning (we had DRs appointment) and she even stayed late to get us the car Tuesday evening. Thank you again for making this whole process as smooth as possible for us!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great quality, Ashlee was awesome and helped us get our car quick! Even stayed late as we couldn’t pick up the next morning.
Customer Service - 5.0/5.0 -
Ashlee was great!