Toyota of North Charlotte Collision Center

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Hello, please contact me. This door is not installed properly.

Customer Service - 2.5/5.0 -

I texted about the door issues and did not hear back

My Experience - 5.0/5.0 -

Overall very satisfied with everyone at the Collision Center. Repairs are holding up well , no rattles or other concerns. Kept up to date on repairs and they worked well with Enterprise Car. Thanks to everyone.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repair was great

Customer Service - 5.0/5.0 -

Excellent

Returned Clean

My Experience - 5.0/5.0 -

Jaly was wonderful to work with and excellent service! Would return again!

My Experience - 5.0/5.0 -

Terence in the body shop and Derrick in service were pleasant, professional and over all amazing.

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

I would instruct individuals to be vigilant in communicating if I were to refer.

Repair Quality - 3.5/5.0 -

There was additional front end damage on the vehicle, and this impacted the quality of the final result. It would have been nice to receive an estimate of any additional out of pocket cost that would have assisted in everything coming together well.

Customer Service - 3.5/5.0 -

I would have liked to have been updated and communicated with better during the process. Certainly consulted at pivot points so that decisions could have been made for better outcomes.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It was very good and explained me about the care i need to take after repairs and the communication was prompt

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 3.5/5.0 -

There are scratches around the edges of the bumper cover and sensors. I will be returning when my husband gets back in town.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

I would like real-time updates on repairs. I was left in the dark on when the car would be ready. I was left in the dark when the total estimate was changing.

Returned Clean

My Experience - 5.0/5.0 -

great job! I thought your office staff and Gisele were very helpful and professional!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Was very happy with the repair done on my 2026 RAV4. Woody was my service rep and he was great. Carl, the technician did a great job. The work was done in good time and Carl also installed my new floor and cargo mats. I had put the back seat mats in myself incorrectly, so I’m so glad he fixed them for me.

Customer Service - 5.0/5.0 -

Woody was my service rep. I’ve had him before and he is always great to work with.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Quick and easy to deal with

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean