Turnpike Motors Autobody

4.9 (2,215reviews)

97%

(860) 666-3319

2550 Berlin Turnpike, Newington, CT 06111

97%

See Photos

2550 Berlin Turnpike
Newington, CT 06111

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Turnpike Motors Autobody

See Photos

2550 Berlin Turnpike
Newington, CT 06111

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Welcome to Turnpike Motors Autobody. In 1969 Turnpike Motors Autobody was opened in Newington, Connecticut by Doug Fernandez, Sr. Since opening, our company has grown from five employees to 32 and from 7 bays to 36 bays. Our facility features modern high-tech equipment, a highly trained staff, and a clean, customer friendly environment. From the inviting, friendly reception area to the spotless back shop area you will see why we are the number one rated auto repair facility in Connecticut. On any given visit, you may observe automobiles of almost every make, model, and description. You can expect your vehicle to be professionally restored to pre-accident condition as well as cleaned and detailed when it is returned to you. Our professional staff is ready to answer your questions and guide you through the collision repair process. Should your car, truck, fire engine or motor home need repairs, please call us 860-666-3319.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 1:00 pm
Sat	Closed

* Holiday hours may differ.

Acura

Chrysler

Dodge

Fiat

Ford

GM Electric Vehicles

Honda

Hyundai

I-Car

Jeep

Kia

Ram

Rivian Fleet – Vans

Subaru

Tesla

Volkswagen

Call

Website

Reviews (2,215)

Sort By:
Newest
Rating

1,700 Customers Rated

5 Stars

66.9% Complete

(1482)
4 Stars

6.6% Complete

(146)
3 Stars

1.1% Complete

(25)
2 Stars

0.9% Complete

(21)
1 Star

0.1% Complete

(2)
< 1 Star

1.1% Complete

(24)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for exceptional repair quality, with many noting their vehicles looked brand new upon return. The proactive communication through daily text and photo updates stood out as a key differentiator. Timeliness was frequently highlighted, with numerous vehicles completed ahead of schedule. Complimentary interior and exterior detailing was a recurring pleasant surprise. A few customers noted isolated concerns around repair imperfections, delayed completion notifications, and minor issues upon pickup, reflecting areas customers feel could be refined.

Select to learn more

Service Quality
Timeliness
Communication

"In addition to the outstanding quality of work, throughout the repair process I was kept updated via both phone calls and text ..." Read more

"... me was the attention to detail. Not only was the outside of my car beautifully repaired and cleaned, but they also took the time to clean the inside. ..." Read more

"... daily text updates and photos were appreciated and my repairs were on track as promised. To my surprise and delight, my car was vacuumed and cleaned inside and out before ..." Read more

"As always their body work is above and beyond all expectations! When your vehicle comes back looking better than ..." Read more

"Above and beyond customer service. End product was right on which is hard on a red car. Not only was with outside detailed but the inside ..." Read more

"... text updates throughout the entire repair process. Everything stayed on schedule, and my car was ready sooner than I expected and looks good as new!" Read more

"... Looks like new when I come to pick it up, which is usually ahead of schedule. You even take care of car rental details for me. Thankyou all soo much! Great job, ..." Read more

"The car was ready 1 week early. It was a nice surprise."

"They exceeded their estimated completion date which was a great thing."

"My car was seven days late"

"I think what differentiates Turnpike is the constant communication, keeping the customer informed of where the car is in the repair process. Very good ..." Read more

"Great work. The car is perfect, and their communication along the way with texts and pics of the repair went above and beyond. Just excellent."

"Communication from the start was great. Daily updates via text were great."

"The communication was outstanding. The text updates including pictures of my car was very reassuring. Everyone I talked to was super helpful and made ..." Read more

"... perfect. The communication could have been better. I was told that if there was a delay in completion I would be informed. I received no such communication and ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"In addition to the outstanding quality of work, throughout the repair process I was kept updated via both phone calls and text ..." Read more

"... me was the attention to detail. Not only was the outside of my car beautifully repaired and cleaned, but they also took the time to clean the inside. ..." Read more

"... daily text updates and photos were appreciated and my repairs were on track as promised. To my surprise and delight, my car was vacuumed and cleaned inside and out before ..." Read more

"As always their body work is above and beyond all expectations! When your vehicle comes back looking better than ..." Read more

"Above and beyond customer service. End product was right on which is hard on a red car. Not only was with outside detailed but the inside ..." Read more

"... text updates throughout the entire repair process. Everything stayed on schedule, and my car was ready sooner than I expected and looks good as new!" Read more

"... Looks like new when I come to pick it up, which is usually ahead of schedule. You even take care of car rental details for me. Thankyou all soo much! Great job, ..." Read more

"The car was ready 1 week early. It was a nice surprise."

"They exceeded their estimated completion date which was a great thing."

"My car was seven days late"

"I think what differentiates Turnpike is the constant communication, keeping the customer informed of where the car is in the repair process. Very good ..." Read more

"Great work. The car is perfect, and their communication along the way with texts and pics of the repair went above and beyond. Just excellent."

"Communication from the start was great. Daily updates via text were great."

"The communication was outstanding. The text updates including pictures of my car was very reassuring. Everyone I talked to was super helpful and made ..." Read more

"... perfect. The communication could have been better. I was told that if there was a delay in completion I would be informed. I received no such communication and ..." Read more

Steven (Volkswagen owner) reviewed 8/31/26

Because of the communication difficulties I would not be likely to do so.

The work seems to have been done very well.

It was a very difficult process to schedule the appointment for my car. The insurance company and the garage could not seem to communicate with each other. It took a week for the written estimate to reach the insurance company. It was not easy at all.

Scott (BMW owner) reviewed 8/31/26

Lisa (Subaru owner) reviewed 8/31/26

It was great service

Edward Heath & Lisa (Honda owner) reviewed 8/31/26

Jennofer (Toyota owner) reviewed 8/27/26

Car looks great. Very obvious the technicians have a high standard and work ethic.

Tpk motors did a great job for us. They definitely have a commitment to quality work.

Friendly helpful staff.

Peter (Audi owner) reviewed 8/27/26

Your employees are consistently nice, accommodating and professional. Your text updates are very helpful in managing expectations and letting Enterprise know when I’ll be picking up and returning the rental car. Your relationship with Enterprise makes the whole rental process a lot easier.

I think what differentiates Turnpike is the constant communication, keeping the customer informed of where the car is in the repair process. Very good at managing expectations and letting me plan for when to pick my car up. The work was gone just as they said it would be.

I feel the customer service at Turnpike is what sets you apart from other collision businesses. Phone calls and texts keeping me well informed of the progress of my car. And the staff at the front desk are always friendly, helpful and professional.

Rossa (Subaru owner) reviewed 8/25/26

Peter (Chrysler owner) reviewed 8/25/26

I've been coming to Turnpike Motors since my teens now 68 I'll still say it THE BEST!!.won't trust anyone else with my Vehicles 💯

Magdy (Tesla owner) reviewed 8/24/26

The Body work was done wrong. The hood of the Tesla. Isn’t done right at all, and I am very disappointed and I showed it to the manager.

My Tesla was not fixed, right the front hood is lower than the actual body, I am very disappointed

It was bad quality

Jeffrey-And-Robin (Acura owner) reviewed 8/21/26

We have used Turnpike Motors before .. we came back because their service and their work is top drawer across the board. This is the place to go !

Allison (Jeep owner) reviewed 8/20/26

Everything looks great

Juan (Honda owner) reviewed 8/20/26

I will definitely recommend to a friend

Thank you for a great job and for the awesome detailing!! We will definitely recommend you

Great customer service! Very friendly and helpful

Thomas (Chevrolet owner) reviewed 8/20/26

Jeff (Audi owner) reviewed 8/19/26

Robin (Hyundai owner) reviewed 8/18/26

Second visit. Both times I rate them a 10. I am very impressed and satisfied with all employees!

Car looks and drives like a new car

Great service from front desk to repair

Marios (Tesla owner) reviewed 8/17/26

Steven (Kia owner) reviewed 8/17/26

Fast and efficient.

Nancy (Kia owner) reviewed 8/17/26

Ed (Mazda owner) reviewed 8/13/26

Leeann (Toyota owner) reviewed 8/13/26

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The average cost of auto body repair for a vehicle damaged in an accident in 2021 was $3,790.

Turnpike Motors Autobody

Take photos and get an online estimate

Schedule an estimate appointment

About Turnpike Motors Autobody

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (2,215)

1,700 Customers Rated

Likely to Recommend - 2.0/5.0 -

Repair Quality - 4.5/5.0 -

Customer Service - 2.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Experience - 0.0/5.0 -

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Customer Service - 1.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean