Ultra Shine Collision, Inc.

5.0 (4,392reviews)
99%
62 Lacombe St.,  Marlborough,  MA  01752
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In operation 20 years.

With the most technically advanced equipment and factory certified technicians, we offer lifetime warranty on our repairs as long as you own your vehicle

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (4,392)

Customers say
Overall Customer Satisfaction
Customers consistently praise Ultra Shine Collision for exceptional service quality, outstanding repairs, and impressive attention to detail. Many highlight the complimentary detailing as a standout value-add, with vehicles returned looking brand new or better than when originally purchased. Communication is frequently celebrated, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is another strong point, as numerous customers note their vehicles were completed ahead of schedule. The seamless coordination of rentals and insurance is widely appreciated. A small number of customers noted occasional delays and communication gaps, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... like a million bucks driving it again. If you want high-quality repairs handled by a professional team that cares about the details, this is the place to ..." Read more
"... efficiently, which removed a huge burden for me. The quality of the repair exceeded my expectations. The work was flawless—paint match, alignment, and ..." Read more
"Better than new. Ultra fixed the damage areas so well you can't even tell that they were damaged. The work was perfect! About ..." Read more
"... another car door while parked in a shopping center. Ultra Shine did an impeccable job removing the dents and painting to match the car. Along with the complimentary ..." Read more
"I love UltraShine. They are welcoming, explain each step of the repair process, call each day to give me an update, detailed my car. Also, the ..." Read more
"Vehicle was ready almost a week earlier then expected"
"My car door looks brand new. The time frame it took to fix door was very timely and they detailed my car. Also, the office was very ..." Read more
"... Collision did a fantastic job with my car repair! They were quick with the service, it took them 4 days and I was expecting them to take longer. To my surprise ..." Read more
"They completed my repairs inside the timeline first indicated, and were very close to the estimate given."
"Professional on time in fact earlier than promised Went beyond with insurance company !! Used original ..." Read more
"... completion of the work was seamless and stress-free. Communication is clearly a priority for them; I loved receiving regular status updates, so I never had ..." Read more
"... team made the process smooth, clear, and reassuring. Communication was excellent throughout. I always knew what was happening, what to expect next, and the ..." Read more
"... car. Also, the office was very nice and helpful. I got an update every day as to the progress being made. Thank you!" Read more
"Their text communication is wonderful"
"... was by far the best customer experience I've had. Communication, followup, and quality were all amazing. Do not go anywhere else if your vehicle needs bodywork." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am quite happy with the service. The Ultra shine team were professional and friendly. They were responsive and communicated all details. The body work on my car was done very good and quite fast.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I don’t know what else to say if everything was just great thank you so much

Repair Quality

I would highly recommend your company! This is the second time I’ve had a vehicle repaired by them. They are professional polite answer all questions and the work is just perfect.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ultra Shine did an amazing job fixing damage done from a hit and run accident. They worked with our insurance company to assure the car would be fixed to the best of their ability.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They are the best!!! Polite nice to talk to and the car looks awesome inside and out!! Also done two days earlier than the original estimate. Best experience! ⭐️⭐️⭐️⭐️⭐️

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My husband won't take the car for repairs anywhere other than a place that does impeccable work. Excellent service; they keep us updated on timelines throughout the process. John is Portuguese and is always very helpful and accommodating. Thank you!

My Experience

Thanks for fixing my car!

Likely to Recommend

I love UltraShine Marlborough and tell all my friends.

Repair Quality

Everyone is professional, clear and efficient.

Customer Service

Customer service is excellent. They even gave me a ride home after I left my car at the shop.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The service I got was incredible I was kept informed on the status of my vehicle from start to finish the staff was very professional and my vehicle looks great inside and out. THANK YOU SO MUCH Ultra Shine I will be referring you to anyone I know who may need your services

Repair Quality

The service I got was incredible I was kept informed on the status of my vehicle from start to finish the staff was very professional and my vehicle looks great inside and out. THANK YOU SO MUCH Ultra Shine I will be referring you to anyone I know who may need your services

Customer Service

The service I got was incredible I was kept informed on the status of my vehicle from start to finish the staff was very professional and my vehicle looks great inside and out. THANK YOU SO MUCH Ultra Shine I will be referring you to anyone I know who may need your services

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Claim process was straightforward and easy. The team was professional, efficient, and new how to accommodate our schedule and requests. Repair was done promptly and the little details on getting the car back to a good condition didn't go unnoticed

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We are beyond grateful for Ultra Shine Collision, not only did they go out of their way to accommodate us with a rental that would work for our disabled son, but they did it for the price my insurance would cover at no additional cost to us. They made my car look absolutely beautiful and kept me posted every step of the way. Thank you for making a stressful situation feel like a breeze🙂

Likely to Recommend

Repair Quality

Ultra-Shine’s time estimate for the job was spot on. They communicated often through the process and did a beautiful job on my truck. Their final detailing was beautiful. The truck had never been this clean!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I have had my vehicles repaired at ultra shine multiple times and they always do a stellar job. They keep me fully undated on the status throughout the process, handled everything with both my insurance carrier and with enterprise. They repaired my vehicle in the time frame promised and my car looks perfect. I highly recommend them .

My Experience

Ultra shine did a very good job on my infinity and also got it finished In a timely manner which I am very grateful for thank you.

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