United Collision Center
In operation 36 years, 25 years at this location.
United Collision Center is a Toyota, Honda, & BMW certified body shop. We serve customers in Duluth and all of the Metro Atlanta Area. We are conveniently located at 3150 Steve Reynolds Blvd, Duluth, GA. United Collision Center will provide the very best repairs for your vehicle. We have a beautiful facility, state of the art tools and factory certified technicians. To make your life easier we work with all insurance companies and help you with your claims, payment, and offer you shuttles and rental car access to keep you driving while we work on your car. We extend an owners warranty on all of our work and our staff’s #1 goal is to keep the repair experience as smooth and as painless as possible. If you're looking for a body shop in the Metro-Atlanta area who are certified by multiple manufacturers please don't hesitate to call or book an online appointment. We look forward to working for you. United Collision Center is proud to be part of the Penske Automotive Group.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 4:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
On time kept me informed and very professional! Thank you
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
Not very happy with the quality of work as well as the estimate and to
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This is the second time I have had repairs done there. Excellent, Excellent, Excellent
My Experience - 5.0/5.0 -
great work! .. the timing was impeccable
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
There was zero communication between the service advisor assigned to my car and me. I called the main office the Monday after dropping off my car, because I received information about my claim from State Farm, which meant there was some update about the damage found in/on my car. The front desk staff person politely told me the exit date on my car was the upcoming Thursday. I called that Thursday afternoon to see if my car was ready, and the front office person told me it wouldn't be ready until the next Tuesday. At this point, I wanted to speak to John Schwartz, the service advisor on my car, because I never heard from him about the exit date, delays, or anything else. When I finally got ahold of him that day and told him of my concerns, John suggested calling me 2-3 times a day with updates on my car. I told him this was overkill, and that he knew it was overkill; I simply requested to be contacted when there are major updates, such as damage estimates, the exit date, and any delays if they happened. He then tells me he could sign me up for email or text updates. I never received an email update, and I never received a text until the survey text. Also, I didn't care for being told my car was ready on a Friday afternoon at 4:45pm - which was earlier than the delayed exit date, but I wasn't expecting to get a call, so I wasn't able to pick up my car an hour before United closed for the weekend.
Returned Clean
My Experience - 5.0/5.0 -
The entire team, starting with James Wever, are friendly, responsive, and very professional. They kept me informed every step of the way. Awesome job!
Likely to Recommend - 5.0/5.0 -
Nothing
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Satifiy
Returned Clean
My Experience - 5.0/5.0 -
The gentleman that was there when I dropped off the car and that retrieved the car after it was done provided excellent customer service! Pay him more money and have him train other people on providing excellent customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The gentleman that took the van from us when we dropped it off (the same man that pulled it around for us) is a true gentleman and knows how to provide wonderful customer service! He needs a raise!
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
THe insurance company denied part of the claim and instead of calling me and telling me about it they just fixed the part they paid for and called me to come get the car.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Tan Roberts was great!
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes, I already have!
Repair Quality - 5.0/5.0 -
Tan Roberts managed my repair and was extremely professional and a great communicator. I was really impressed with her. I was also impressed at how clean the garage and lobby were. First class! #ThePenskeWay
Customer Service - 5.0/5.0 -
Again Tan Roberts demonstrated excellent customer service!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good
Returned Clean
My Experience - 5.0/5.0 -
John Schwarz and his ENTIRE team are an asset to your company! I would not hesitate to refer anyone to United Collision Center, Duluth!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
10 +
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
Trim fell off car after pick up