Us Auto Connection

4.9 (2,561reviews)
97%
1017 W 20th,  Houston,  TX  77008
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Shop AssistantSparkles

In operation 28 years.

Complete Collision repair facillity in the Houston area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Ford
Genesis
GM
Honda
Hyundai
I-Car
Jeep
Kia
Nissan
Ram

Reviews (2,561)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, keeping them informed at every stage of the repair process through calls, texts, and app updates. The quality of repairs is frequently highlighted, with many noting their vehicles looked brand new upon return. Timeliness is well-regarded, with several customers receiving their vehicles ahead of schedule. Staff professionalism, friendliness, and attention to detail, including complimentary vehicle cleaning and detailing, are recurring positives. A few customers noted delays due to parts availability or insurance issues, and isolated concerns about quality control and cleanliness were mentioned directly in their feedback.
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"Had my car for additional days and it still wasnt buttoned up in a high quality fashion."
"... recently received my vehicle, and to my surprise, it was in worse condition than when I dropped it off. I selected U.S. Auto Connection with confidence ..." Read more
"As always excellent job US Auto Connection your professionalism and efforts to detail are above and beyond."
"... guys are solid and show up when they're called upon. They use OEM parts and they're work is unmatched IMO." Read more
"... informed on every single thing I like the fact that I did not have to call and hunt them down to get answers they reach out and give you all the details of whats ..." Read more
"U.S. Auto Connection communicated throughout the entire repair process and was completely transparent. Without their support, the unfortunate incident ..." Read more
"GREAT communication. You do a very good job of managing customer expectations. I worked in sales for 21 years and that was always ..." Read more
"Poor communication per my google review"
"I did not receive a phone call until the car was ready"

Likely to Recommend

Repair Quality

David was awesome. Chris wrecker driver great as well. Thank you all.

Customer Service

Returned Clean

My Experience

The service experienced was comforting & confident. David was courteous & accommodating all through the service & the car looks great. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kevin was great. Very communicative and informative every step of the way.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Ruben did an amazing job with communication and professionalism.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I appreciated the continuous updates. The car looks good as new.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

I think they did a great job, but when I got my vehicle back. The horn wasn’t working. Actually, it still isn’t working. But I’m impressed about everything else.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Incredible customer service from Chris

My Experience

Professional from start to finish. Great job. Great staff. Well run company! Highly recommend

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I am super impressed with how professional and quickly this was done. U.S. Auto Connection is one of the best mechanics we have had in a long time. We were very impressed with David. He Always answered our calls and answered every question we had. We will definitely be coming back with all of our mechanical needs. Thank you again

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Looks great, completed on time and appreciate all the timely updates

Likely to Recommend

Repair Quality

Customer Service

My Experience

US Auto Connection not only does the best work in town, but they are very professional and caring by keeping you up to date on the progress in work. I would not consider taking my vehicles anywhere else.

Likely to Recommend

Repair Quality

Great service!

Customer Service

Likely to Recommend

They were very knowledgable and really seemed to provide quality service in a timely manner.

Repair Quality

Kevin at US Auto was so efficient, constantly provided updates on the status of the repairs, and i didn't ever have to deal with State Farm. He made it very easy to plan on the car repair.

Customer Service

Constant emails and text on the process kept me updated on the expected time frame of when my car would be ready.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service