Venice Toyota
In operation 27 years.
WE REPAIR ALL MAKES AND MODELS WE ACCEPT ALL INSURANCE COMPANY CLAIMS I-CAR GOLD SHOP TOYOTA CERTIFIED HONDA CERTIFIED PRO-FIRST
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Hertz®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My car repairs since my accident on 2/26 has been a comedy of errors but what has been most frustrating and completely within Toyota Collision’s control has been the lack of and miscommunication about my vehicle’s progress. I continue to be incredibly frustrated with this process. My repairs have been promised on three different occasions and are still incomplete. And I have been without a vehicle for nearly a month.
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
It took a very long time to get on the schedule. The parts weren't right and the factory had to make and send something new which caused more than 7 day delay from date it was scheduled to be returned. There is a door guard that still isn't in and I understand I will be called when it comes in.
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Everything is ok except the color match. It shows up when looked at an angle
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thorough on communications about the process and schedule. Project done on schedule
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 0.5/5.0 -
Not only were the panels not put on the car correctly and need to be repaired, but some chemical took the paint off of the trim around my windows, so now that needs changed. My car was also left in a dirtier condition, both inside and out, than when it was dropped off. It became worse once liquid that was on the tires splashed the length of the car and now my car needs to be detailed both inside and out.
Customer Service - 5.0/5.0 -
I did not get her name, but the lady who helped me was very friendly and just as upset about the condition of my car as I was.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Highly recommend
Repair Quality - 5.0/5.0 -
Extremely competent in all aspects of the repair
Customer Service - 5.0/5.0 -
Same as previous comments
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very nice people
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly, professional. Repair made on timely manner.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
In general, very satisfied although the pin striping wasn't completed and I had to return the car for the follow up.
Customer Service - 5.0/5.0 -
Excellent staff. Donna is terrific!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You people ROCK!!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very please with the repair and professional staff.
Customer Service - 5.0/5.0 -
Pleasant staff
Returned Clean
Likely to Recommend - 1.0/5.0 -
See above comments
Repair Quality - 5.0/5.0
Customer Service - 1.0/5.0 -
I felt like they treated me with contempt and disrespect not even allowing me to talk to the estimator When I brought my car in For a scheduled appointment for an estimate. This lead to having them resubmit the estimate to the insurance company which induce a delay of several days. This also led to them not scheduling the repair work on the electronic detection system but rather having to wait three days for this service to be fulfilled. This led to my car being in the shop for 11 days. It cost me over $300 to rent a car For that time. This could’ve been much more efficient if they had just listen to me when I came in and allowed me to talk to the estimator. The first time I came in without an appointment yes mayor was there but had to leave and couldn’t take the five minutes that he took the second time to look at my car which cost me a whole hour to drive back-and-forth an additional time from the dealership. Of all the work they did was quite good I just didn’t feel like the way they conducted their business was conducive to good customer service
Returned Clean
My Experience - 5.0/5.0 -
The folks at Venice Toyota are awesome. I had a fender bender in Michigan. Couldn't get the parts. In time. I got a hold of Jake Grubbs . He hooked me up ,and got the job done. On time and at cost. . I highly recommend Venice Toyota. I have the Highlander Platinum 2020 and it looks like it never happened. Thank you ,!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So happy to see my car looking so good. Expecially the inside and out cleaning job. My front end that was damaged was a wonderful job. You could have put my car in a showroom.
Customer Service - 5.0/5.0 -
I did not see any of the repair shops personnel but I did see and meet 3 ladies in reception area.