Venice Toyota

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks for great service

Customer Service - 5.0/5.0 -

Great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job!

Customer Service - 5.0/5.0 -

Donna in the office was so patient with all my questions! Very professional

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

Wrong mirror ordered or sent delayed pickup one weekend and one business day

Customer Service - 5.0/5.0 -

Donna Frechette was excellent!! A very good Customer representative, give her an 'attaboy" and a raise

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Exceeded expectations. Very professional and completed repairs well before estimated date.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

Still have a scratched back left hub cap and a dent in the quarter panel above said hub cap.

Customer Service - 3.5/5.0 -

Emotional roller coaster of when the car would be ready, non-descriptive reasons as to why it would take a day longer such as, “needed a small part” one day later “have to replace the windshield”. Very misleading.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

have had problems with the electrical system which Honda dealership seem to have corrected.

Customer Service - 4.5/5.0 -

they sent me to Honda dealership.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very helpful and good job on repairs

Returned Clean

My Experience - 5.0/5.0 -

Working with Donna was a pleasure as she was very responsive to my questions and was able to find me a rental when I tried all rentals were sold out. The work looks great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I love toyota the people arr really nice

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Working with everyone there through this difficult process, after being involved in a bad accident, was made so very easy and worry free by your professional and friendly staff! Especially Nina! She was always wonderful and patient regardless of how insanely busy it was.

Repair Quality - 5.0/5.0 -

My 4Runner sustained, in my opinion, an incredible amount of damage and saved my life. The skilled mechanics and bodywork men at the collision center in Venice in turn saved my 4Runner’s life. I’m in awe of the work they performed and thankful to have my truck back looking and running great!

Customer Service - 5.0/5.0 -

Nina was awesome!! She is who I dealt with 99% of the time. Everyone is always very helpful - even during “season”.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Always an outstanding job. Thank you.

Customer Service - 5.0/5.0 -

Very cordial.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

More than satisfied. Nina and the appraiser were pleasant & professional. When I picked up my car it looked like it did 3 years ago when I drove it off the dealers lot- shiny & brand new.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

So easy to deal with, professional and above exceptional work / repair!

Repair Quality - 5.0/5.0 -

It looks brand new again!

Customer Service - 5.0/5.0 -

VERY NICE to work with. Above and beyond!

Returned Clean

Likely to Recommend - 0.5/5.0 -

Never I’ll go elswhere,

Repair Quality - 0.5/5.0 -

My car repair work was to be completed in 4 days. I rented a car for a week only to find Friday of the 1st week that my car was not finished. The “wrong” mirror that day. I forced to rent a car an additional week. At additional charge of $362.00. After the second week they shop called me went to pick up car. Paint was messed up to took 2 additional trips to the shop that day. Then Saturday went to pick it up thinking it was ready. Pick it up now the mirror doesn’t work. It is a camera mirror. When using the right turn signal the message come up camera aiming is not complete.

Customer Service - 0.5/5.0 -

No communication on the status of the repairs.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean