Venice Toyota

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a awesome job thanks for fixing my baby

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

If there was a zero I would’ve picked that.

Repair Quality - 4.0/5.0 -

There is a paint drip.

Customer Service - 0.5/5.0 -

I would have chosen a zero if that was an option. I had multiple multiple complaints and called several times. I never got response back from the people who could fix things. I left voicemails for Donna and for Tom Grubbs. I heard from Donna toward the end And I never heard from Tom. This was the worst customer service I have ever received in my life! I expect a call from someone for a formal complaint because this was not rectified. I never received an apology. Just excuses after excuses.

Returned Clean

My Experience - 5.0/5.0 -

Nina and Donna were great at explaining what to expect and the timeframe for repairs. I appreciated the reminder call before my appointment. The repairs were great, and my car was done sooner than expected. If the need arises, I will definitely use them again. Thank you.

Likely to Recommend - 2.5/5.0 -

Poor communication when in shop. Car not finished when communicated it would be. Ordered wrong part which caused delays.

Repair Quality - 4.0/5.0 -

Some areas not smoothed out, just commented they did their best

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0 -

Generally very pleased with the repairs to the damage from the accident

Repair Quality - 3.5/5.0 -

I asked a couple times for the pin stripe on the drivers side to be done and it was not. My car has issues with the hatch closing. Not sure what to think. Wheel in a box in my hatch area. Not sure what to do with it. Body work looks good though.

Customer Service - 5.0/5.0 -

I asked a couple times for the pin stripe on the drivers side to be done and it was not. My car has issues with the hatch closing. Not sure what to think. Wheel in a box in my hatch area. Not sure what to do with it. Body work looks good though.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The damage repair was perfect and the car looks as good as when it was new. The only disappointment was the rental car provided which was the most uncomfortable car I have ever driven.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I thought the quote was a bit high.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The quality of the repairs were excellent

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Beautiful job on the quarter panel. Thank you!

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

They wrecked my car, in this place you will see a lady named () she breathes lies, my car is new and I had a very minor accident, they only had to paint 2 places, but in order to get double the money from the insurance they painted 4 places, under the pretext that the colors blend together, this is definitely a lie!!! So we have to paint the whole car!!! After they removed the car door and parts of the interior they couldn't return everything to the way it was, I went there 4 times after they told me that the car was ready but every time I didn't take it because it still had fake problems like the interior things that they couldn't return to the way it was, in addition to that they didn't cover the car from the inside while painting so the paint was on some parts of the car from the inside, they did this so they could send false pictures to the insurance and get dirty money that they have no right to. I tell you one day you will fall under the rule of law

Customer Service - 0.5/5.0 -

They wrecked my car, in this place you will see a lady named () she breathes lies, my car is new and I had a very minor accident, they only had to paint 2 places, but in order to get double the money from the insurance they painted 4 places, under the pretext that the colors blend together, this is definitely a lie!!! So we have to paint the whole car!!! After they removed the car door and parts of the interior they couldn't return everything to the way it was, I went there 4 times after they told me that the car was ready but every time I didn't take it because it still had fake problems like the interior things that they couldn't return to the way it was, in addition to that they didn't cover the car from the inside while painting so the paint was on some parts of the car from the inside, they did this so they could send false pictures to the insurance and get dirty money that they have no right to. I tell you one day you will fall under the rule of law

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fixed my vehicle bunker looks like new!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

GREAT SERVICE! THANK YOU

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Finished job looks great

Customer Service - 5.0/5.0 -

Donna (Annod) was friendly and concise in what would happen and when. Kept me updated on progress when asked.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Nina and Donna were awesome and so professional thank you

Customer Service - 5.0/5.0