Venice Toyota

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looked just like it did when I purchased it. Like a brand new car, however because even though I had all the safety features available, when the car accelerated without me touching the gas pedal it didn’t stop as it should have before hitting anything, I was afraid to drive it!! I went straight into the showroom and purchased a new 2025 Toyota Corolla hatchback. Since my last 3 vehicles have been new Toyotas, I believe and should be contacted from Headquarters concerning this matter. Thank you for caring.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great

Customer Service - 5.0/5.0 -

Great

Returned Clean

My Experience - 5.0/5.0 -

Good job and fast

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did great job and finished ahead of time

Customer Service - 5.0/5.0 -

Donna was great.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work. Wonderful staff

Customer Service - 5.0/5.0 -

The ladies in the office are the nicest and easiest people to work with.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Had to come back for adjustment

Customer Service - 5.0/5.0 -

The staff were friendly and very helpful

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 3.0/5.0 -

Visually, the repair looks decent at a glance. There's a few blemishes in the paint and a couple scratches still on the drivers door handle. The gaps between the rear quarter panel are not consistent at the rear door or the hatch. The quarter panel also does not appear to be fully seated as it does not properly align with the door or the tail light. The rear door still does not open/close properly. It drops when opened and does not seal at the top when closed, creating a wind noise while driving. The power window on the back door is very sluggish and the front window seems as it its going to break it closes so hard. Unfortunately it now feels like a 5-6 year old vehicle instead of a 2 year old vehicle. Donna Frechette was fantastic to deal with though. I'd rate her customer service a 10 out of 10 all day long.

Customer Service - 5.0/5.0 -

Donna Frechette was awesome to deal with.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Wonderful work

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0 -

Pretty good, a little slow but good considering the circumstances.

Repair Quality - 4.0/5.0 -

Work was excellent, but took longer than expected. I understand a few days delay because of hurricane, but it was 2 weeks+ for a rear bumper.

Customer Service - 4.0/5.0 -

Pretty good, but every time I called the repair department, no one ever picked up the phone.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Beautiful job. The car came out perfect!

Customer Service - 5.0/5.0 -

Staff was so helpful

Returned Clean

Likely to Recommend - 5.0/5.0 -

I am a repeat customer

Repair Quality - 5.0/5.0 -

Outstanding customer service exceptional repair on rear damage

Customer Service - 5.0/5.0 -

Donna is excellent and everyone in the office is helpful

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service and communication

Customer Service - 5.0/5.0 -

Amazing service

Likely to Recommend - 5.0/5.0 -

Thank you!

Repair Quality - 5.0/5.0 -

Thank you

Customer Service - 5.0/5.0 -

THANK YOU!!!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I found the office staff extremely, helpful and friendly as well as efficient!

Customer Service - 5.0/5.0 -

They were all awesome to deal with!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great results.

Customer Service - 5.0/5.0 -

Very good workmanship.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You guys did a great job. The inside of the car looks amazing and well cleaned.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Notice a "rattle" when closing the new driver's side front door

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Will never recommend this shop to anybody.

Repair Quality - 1.5/5.0 -

Very disappointed and dissatisfied. Paint job came up terrible... I could do a better job myself. Additionaly, they told me 10 days and they kept my car there for 3 months. A bad review will also go on Google soon. Will never recommend thos body shop to anybody. Adam A.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean