Vic's Auto Rebuilders

4.5 (1,029reviews)
91%
610 East Expressway 83,  Pharr,  TX  78577
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Shop AssistantSparkles

In operation 59 years, 19 years at this location.

Vic's Auto Rebuilders is a family owned and operated facility, that has been in operation since 1967. Our mission is to provide a customer service second to none and repair process which reflects our reputation in which we have operated over the years, Vic's welcomes our customers as family in which they bring in their vehicles to get repaired with us , and we offer them the trust and respect no matter what the value of the vehicle is, that they are entrusting us to get them back there vehicle in pre accident condition. and the guarantee that they feel safe and secure that their family is safe in their repaired vehicle.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 8:30 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car
Lexus Authorized
Mercedes-Benz

Reviews (1,029)

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They did a great job. Constantly kept me up to date on everything. The paint was a perfect match. Like it never happened. I would highly recommend them to my friends and family.

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My Experience

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very happy with service

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My Experience

Your staff is very professional well done on the work

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Staff always had answers

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I would recommend this business because of the efficiency and workmanship that I received during the process of my vehicle being repaired

Repair Quality

Javier kept me up-to-date on the repairs of my vehicle. He was always available, or would return my calls. Vehicle repairs. We’re done on a timely manner. Customer Service was excellent. The ladies in the front. We’re very attentive as well.

Customer Service

Excellent Customer Service. All my calls were returned, and all my questions were answered on a timely manner.

My Experience

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Great job and excellent service.

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The amount of time. They told me three times that it would be ready by a certain time, but then had to tell me that it would be done at a later time. Other than that I am satisfied with the work they did.

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The job done at Vic's is good, so probably would recommend, communication/updates is something they can work on.

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The repair took approximately 2 months to complete, while most of the wait was due to parts, a weekly follow up would've been nice, instead of the customer calling every week for an update.

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Been dealing with vics for many year and the have always the best service . Extremely satisfied with the work and service.

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My Experience

The car had a loose part on the bottom of the new front bumper. I showed it to the Rep who sent it back to the shop for reattachment. That took around 30min. Then when it came back I got into the vehicle and the drivers mat and border below the door were very dirty. I had to give it a good clean up when I got home. That's when I looked at the front bumper again and discover a small paint chip close to the area they re-fixed while I waited in the shop. At that point I just fix it myself using my BMW Touch-Up Stick Set because I could not bring myself to go back to the shop and then who knows what...They always treat me well at VIC'S and they try to help as much as they can but this time the repair did not come out flawless as usual.

Likely to Recommend

Repair Quality

I already did a survey. Last service my car mat was very dirty, they had to correct a loose part below the bumper and then later I found chip in the paint around that same area

Customer Service