Virgil's Auto Body & Paint, Inc.

4.9 (1,486reviews)
99%
3479 Old Conejo Rd,  Newbury Park,  CA  91320
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In operation 46 years.

www.virgilsautobody.com Family owned and operated since 1980 serving the Conejo Valley. We pride our self on the quality workmanship and offer a limited life time warranty for the work performed (parts and materials subjected to manufacture warranties).

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,486)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, professional repairs, and outstanding communication throughout the repair process. Many highlight the high-quality workmanship, with vehicles returned looking flawless or brand new. Frequent status updates via calls and texts are widely appreciated, making customers feel informed and at ease. Timeliness is a recurring positive, with numerous vehicles completed ahead of schedule. Customers also value the seamless coordination with insurance and rental car companies. A few customers noted minor areas for improvement, including occasional paint blemishes, use of used parts without prior notice, and repairs taking longer than initially estimated, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... Auto Body countless times over the past 25+ years! They do exceptional work, use factory parts, color match perfectly, body panel gaps are always spot on and they are ..." Read more
"Im not happy that I was told that new parts were going to be used only to pick up my car and find out the parts were used and had scratches. ..." Read more
"There is a slight paint blemish paint run which needs to be addressed. Love the care and easy process Virgil continues ..." Read more
"Very thorough and professional."
"Excellent repair work, cannot see where the repair was done!"
"... the whole time my truck was being Worked on, plus it was completed 2 days earlier that scheduled." Read more
"My vehicle was finish 3 days before due date"
"I got the car a week after the time they promise me I know was because som ting about endurance but after ..." Read more
"It took a week or two longer than expected"
"Part was delayed but was communicated to about the delay."
"Amazing communication. Answered all my questions. Frequent updates. I felt like I left my Audi in good hands. Virgils was recommended by a friend. I will definitely ..." Read more
"I greatly appreciated the shops communication during the repair process. And it was done in the estimated time despite them ..." Read more
"The workmanship was excellent. They did an amazing job of corresponding with me throughout the entire process."
"... straightforward and easy. Virgil's was great to work with, and kept me up to date throughout the process. Great communication and pleasant to work with." Read more
"Extremely happy with Vigil's customer service! They walked me through the whole process."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

After an auto accident we were given the choice of Virgil’s Auto Body to take our vehicle to for repairs and it was the best decision we could have made. We were completely satisfied with the customer service and repairs done on our vehicle plus we got a car wash to boot! Thankful to them for a quick, smooth and easy experience!!!!

My Experience

Everyone was friendly and helpful. My car was perfectly repaired and ready for pick up a day earlier than expected. Much appreciated!

My Experience

Really well done, and I appreciate the speed of the repair too. 10/10 in all regards

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looks great. Everybody was super kind and helpful and it was even done early.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Sorry for delaying my survey. On the whole I was very happy with Virgil’s body shop. When I came up to pickup the vehicle I was happy with everything EXCEPT ONE AREA. So very reluctantly I informed Scott that I could see some space between the door and the side fender which I could not see on the other side of the car. So he had one of the employees pull in the vehicle and try to fix it. It still did not look the same. So that was my only disappointment. Since I didn’t know much about cars I was waiting until I go to Lancaster this weekend and get the opinion of my neighbor who knows a lot about vehicles. If I am going to keep this vehicle with me for a long time, then I don’t mind it. I plan to trade in this vehicle in the next few months for a newer vehicle. So my concern is will this little space make the dealership bring down the value of my vehicle, and condemn it as a vehicle that has been involved in an accident.

Customer Service

Scott was very courteous and friendly and the owner who gave me a ride back home when I dropped off the car was extremely friendly and nice to me.

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone I interfaced with was very professional and helpful. Mostly I dealt with Scott, a really nice man, and I would recommend Virgil's to my friends for sure.

Likely to Recommend

Repair Quality

Scott took good care of us. Very pleased!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It’s obvious that Virgil’s won’t release a car unless they feel it is perfectly repaired. I received progress updates daily which was appreciated. This is my second repair for me by Virgil’s and I would highly recommend them .

My Experience

Likely to Recommend

Repair Quality

I called with my issue. They told me to come in right away. They took care of it in around 10 minutes and I was on my way. perfect.

Customer Service

Same as before

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent communication so I knew what stage my repairs were in.

Likely to Recommend

Repair Quality

The workmanship was excellent. They did an amazing job of corresponding with me throughout the entire process.

Customer Service

Great communication

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service. No complaints. They do a great job. Thank you.

Likely to Recommend

Repair Quality

Thank you for the excellent customer service.

Customer Service

Thank you.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Any concerns or questions I had about the process were answered.

Kept me Informed?

Yes

Ready on Time?

Yes

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