Vive Collision of Albany

4.8 (610reviews)

97%

(518) 284-4241

808 Central Ave., Albany, NY 12206

97%

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808 Central Ave.
Albany, NY 12206

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About Vive Collision of Albany

See Photos

808 Central Ave.
Albany, NY 12206

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

At VIVE Collision of Albany, we are dedicated to providing superior service to our valued customers across the Capital Region and surrounding areas. Our welcoming and knowledgeable customer care team works hand in hand with our expert estimators to offer you seamless support throughout your experience with us. Our technicians are committed to excellence, pursuing ongoing education to deliver top-quality auto body repairs. By taking a people-first approach, we place your safety and satisfaction above all else, ensuring a service you can trust backed by a lifetime warranty.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	9:00 am - 12:00 pm

* Holiday hours may differ.

Audi

BMW

I-Car

Tesla

Volkswagen

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Website

Reviews (610)

Sort By:
Newest
Rating

474 Customers Rated

5 Stars

71.8% Complete

(438)
4 Stars

3.9% Complete

(24)
3 Stars

0.5% Complete

(3)
2 Stars

0.5% Complete

(3)
1 Star

0.3% Complete

(2)
< 1 Star

0.7% Complete

(4)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding service quality, seamless repair process, and excellent communication. Many highlight that repairs were completed ahead of schedule, with vehicles returned looking brand new. The team is widely recognized for being professional, friendly, and compassionate, making stressful situations much easier. Customers appreciate the proactive text and phone updates throughout the repair process, as well as the coordination with insurance companies and rental car services. A few customers noted areas for improvement, including occasional delays due to parts availability, minor quality control issues such as incomplete detailing or small installation oversights, and in isolated cases, a desire for more proactive follow-through on commitments. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to others.

Select to learn more

Service Quality
Timeliness
Communication

"... worked with my insurance company on any supplementals, did an amazing job and even arranged for my rental return. Whole process was super easy." Read more

"... an as new repair, the Albany team demonstrated an exemplary demonstration of core values ownership & accountability, integrity, customer care which my now ex insurance ..." Read more

"Repair Team and customer service was amazing - fantastic job on the actual scratch repair, however, the complimentary interior detailing job ..." Read more

"I am very pleased. My car looks amazing! It looks brand new. Even better than when I first purchased it. I appreciate ..." Read more

"... the problem was and next steps towards fixing it. They went above and beyond getting the car situated for its return to the streets. Even gave me a hand ..." Read more

"... every step of the way! Excellent work and Quick! I got my Tesla back a week before the estimated date! Just in time for a weekend trip! Perfect! Thank ..." Read more

"All repairs were completed ahead of schedule and the work was well done. I am very satisfied with the outcome."

"Told about 2 weeks but took closer to 4"

"Like 5 Days earlier than expected !"

"It was late. They blamed it on the calibration company, which apparently can do whatever they want. No concern ..." Read more

"Kind, Professional, and Informative! Excellent communication, they kept me posted every step of the way! Excellent work and Quick! I got my Tesla ..." Read more

"I love the smooth system of sending me text alerts about my progress."

"Great Service, Great Communication from Start to Finish."

"... to when I picked up my vehicle was easy and I was kept informed via text as to where they were in the process. If I had the need for their services again I'd definitely ..." Read more

"... center. They did an excellent job with the repairs, kept me updated throughout the whole process, and were very professional. I truly appreciate their ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... worked with my insurance company on any supplementals, did an amazing job and even arranged for my rental return. Whole process was super easy." Read more

"... an as new repair, the Albany team demonstrated an exemplary demonstration of core values ownership & accountability, integrity, customer care which my now ex insurance ..." Read more

"Repair Team and customer service was amazing - fantastic job on the actual scratch repair, however, the complimentary interior detailing job ..." Read more

"I am very pleased. My car looks amazing! It looks brand new. Even better than when I first purchased it. I appreciate ..." Read more

"... the problem was and next steps towards fixing it. They went above and beyond getting the car situated for its return to the streets. Even gave me a hand ..." Read more

"... every step of the way! Excellent work and Quick! I got my Tesla back a week before the estimated date! Just in time for a weekend trip! Perfect! Thank ..." Read more

"All repairs were completed ahead of schedule and the work was well done. I am very satisfied with the outcome."

"Told about 2 weeks but took closer to 4"

"Like 5 Days earlier than expected !"

"It was late. They blamed it on the calibration company, which apparently can do whatever they want. No concern ..." Read more

"Kind, Professional, and Informative! Excellent communication, they kept me posted every step of the way! Excellent work and Quick! I got my Tesla ..." Read more

"I love the smooth system of sending me text alerts about my progress."

"Great Service, Great Communication from Start to Finish."

"... to when I picked up my vehicle was easy and I was kept informed via text as to where they were in the process. If I had the need for their services again I'd definitely ..." Read more

"... center. They did an excellent job with the repairs, kept me updated throughout the whole process, and were very professional. I truly appreciate their ..." Read more

Spiro (Mazda owner) reviewed 8/27/26

Nora (Chevrolet owner) reviewed 8/26/26

Sandra (Audi owner) reviewed 8/24/26

Vibit (Honda owner) reviewed 8/24/26

Andrea (Tesla owner) reviewed 8/23/26

Alena (Volvo owner) reviewed 8/20/26

Excellent customer service. Everything was explained thoroughly. Ample communication on progress. Incredible work, car looks amazing. Work was done quickly. Seamless point of contacts from enterprise which made obtaining and returning rental easy. Cannot recommend VIVE enough. Will be posting an excellent Google review.

Marlene (Tesla owner) reviewed 8/18/26

Betty (Honda owner) reviewed 8/18/26

I really appreciated that you took care of the dent & gouge on passenger side that the other company was responsible for. Your work was great You're people where very polite &helpful thank you

Diana (Toyota owner) reviewed 8/17/26

Excellent communication and perfect results. Made working with insurance very easy.

Edward (Hyundai owner) reviewed 8/17/26

Erin (Honda owner) reviewed 8/17/26

Just took a little longer than expected. If travlers didn't first push for after market parts that ultimately did not fit it would have taken less time.

Nobanul (Honda owner) reviewed 8/15/26

Mary (Volkswagen owner) reviewed 8/14/26

Ginna (Audi owner) reviewed 8/12/26

Great communication. Followed up regularly, provided a detailed explanation for (minor) delay getting parts, very happy with excellent workmanship.

Gabriela (Honda owner) reviewed 8/12/26

Excelente servicio

Lori (BMW owner) reviewed 8/11/26

Excellent customer service

Amy (Toyota owner) reviewed 8/10/26

Everyone was super friendly and the entire process was seamless. No complaints!

Daral (Chevrolet owner) reviewed 8/3/26

Deborah and Robert are the representative that I dealt with as Viva and they have been excellent customer service I like the fact that they told me when my vehicles ready they were excellent customer service thank you

Debra and Robert were very mice and keep me updated on my Vachel

I will let my family and friends what giid wool Vivie dose Thank you very much

Kaitlyn (Mazda owner) reviewed 8/3/26

Matthew (Dodge owner) reviewed 8/3/26

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Once you choose to have your vehicle repaired you should always get an auto body repair estimate for all repair procedures, parts and materials as well as warranty information.

Vive Collision of Albany

Get an AI powered repair cost prediction

Schedule an estimate appointment

Explore easy payment plans powered by Sunbit

About Vive Collision of Albany

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (610)

474 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -