Waldorf Toyota Inc.
2600 Crain Hwy,
Waldorf,
MD
20601
USA
Waldorf Toyota Collision Center is dedicated to repair excellence through advanced level training.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Acura
Ford
Honda
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs frequently described as restoring vehicles to like-new or better-than-new condition. The communication throughout the repair process stands out as a major highlight, with many customers appreciating regular text and status updates that kept them informed every step of the way. Timeliness is another strong point, as numerous customers noted their vehicles were completed ahead of schedule. The front desk and administrative staff received frequent commendations for their professionalism, friendliness, and attentiveness. A few customers noted areas for improvement, including concerns about incomplete repairs, alignment issues post-repair, and occasional communication gaps, but these represent a small minority of the overall feedback. The overwhelming majority of customers expressed high satisfaction and willingness to recommend the shop.
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Service Quality
"... crew, I would recommend Waldorf Toyota to everyone. I received topnotch service. Cudos to everyone!!!!!!"
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"Excellent workmanship. Truck looks better than new. Pleasure to deal with. They made the entire process ..."
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"The car looks and drives just like it did before the accident. The only hint that anything happened is that one ..."
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"My car was well-cared for after I dropped it off for repairs. The check-in process was so smooth and it felt like ..."
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"... that my insurance did not cover for rental. Also, the drive of my car is not as smooth as before, the alignment is off and the ride is uneven, this should have been corrected, ..."
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"Front desk service was awesome. Regular updates and vehicle was completed 8 days early. Highly recommended"
"... never had to question the status of my repair because they notified me of every update and even finished a day ahead of schedule."
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"The repair took longer than a month, shouldn't have, and Enterprise rental is charging me $636 that my ..."
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"I enjoy working with y'all to get my car repaired.You're a fast and accurate. Had my car to me in no time.Thank You Toyota"
"... when I was informed of the expected completion date. The communication was outstanding during the process. Thank you"
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"From start to finish, I was kept abreast of the status of my repair. The customer service was top notch with every interaction ..."
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"I was kept up to date throughout the process and the truck looks like nothing ever happened."
"Excellent communications, and customer service. The body damage repair, along with the paint job, ..."
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"All decisions concerning the repair were made without my knowledge, input, nor consent."
Rose
(Toyota owner)
reviewed 8/24/26
My Experience - 5.0/5.0 -
The team did an excellent job in repairing the damage to my car. The added benefit was the brand new look to my car. It was washed, possibly buffed, vacuumed and the rims sparkled! Thank you Toyota.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 4.5/5.0
Returned Clean
Janelle
(Toyota owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Iris
(Hyundai owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
John
(Chevrolet owner)
reviewed 8/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
James
(Nissan owner)
reviewed 8/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jordan was very helpful when I dropped my vehicle off for repair. The work was done efficiently and on time.
Customer Service - 5.0/5.0 -
Jordan was very pleasant and cs oriented
Returned Clean
Albert
(Audi owner)
reviewed 8/20/26
My Experience - 5.0/5.0 -
Excellent service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Mark
(Lexus owner)
reviewed 8/20/26
My Experience - 5.0/5.0 -
Everyone was very professional and extremely supportive. I truly appreciate the updates and support. Even the Manager that took time to come out and talked with me, and stated if I had any issues to just come back. Sorry I cannot remember his name. But your team I interacted with was great. I definitely will come back to your dealership because of the outstanding customer service I received from the young ladies at the front desk to the Managers and team members. Thank you guys for the great work you did for me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Ricky
(Lexus owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Courteous and professional
Customer Service - 5.0/5.0 -
It was if they were there waiting for me
Returned Clean
Ralph
(Chevrolet owner)
reviewed 8/17/26
My Experience - 5.0/5.0 -
Great service!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Sonia
(Ford owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were professional, NICE, and fast with a smile 😊
Returned Clean
William
(Toyota owner)
reviewed 8/12/26
My Experience - 5.0/5.0 -
Thank you for your outstanding service.
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Lashelle
(Toyota owner)
reviewed 8/11/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Peggy
(Toyota owner)
reviewed 8/7/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Giovanni
(Ford owner)
reviewed 8/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Loved the update texts. The work is excellent
Customer Service - 5.0/5.0
Returned Clean
Timothy
(Chevrolet owner)
reviewed 8/7/26
My Experience - 5.0/5.0 -
Waldorf Toyota has always done a Awesome job that’s why I always come back!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Matthew
(Toyota owner)
reviewed 8/6/26
My Experience - 5.0/5.0 -
You did a good job thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Bruce
(Subaru owner)
reviewed 8/6/26