West Broad Collision Center
West Broad Collision Center is a multi-dealer body shop that strives for 100 percent customer satisfaction. We are an I-CAR Gold shop and have certified welders. We equipped with state of the art equipment and are factory authorized by Audi, Acura, Honda, Hyundai and VW. We work on most makes and models with superior quality in mind!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0 -
But with comments
Repair Quality - 3.0/5.0 -
The repair schedule given to me was 9 days. It took 18 days. I was told it was in paint when in fact it wasn't in paint. I didn't get any progress status until 5 days prior to completion. Communication was not good. People assumed things were done and they weren't. No one seemed to own the responsibility of managing this repair until I complained and asked the question. The repair itself looked good I guess time will tell
Customer Service - 3.0/5.0 -
See earlier comments, Kayla was very helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I am a first time user of your services and found the process to be professional and quite easy. My compliments.
Customer Service - 4.5/5.0 -
Great, friendly and knowledgeable staff.
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
The repairs were done beautifully and I cannot tell it was wrecked. It was completed before the date I expected it to be done
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Work is satisfactory
Customer Service - 5.0/5.0 -
Friendly staff
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Repair appeared to be good. Customer we service, very lacking
Customer Service - 1.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0 -
I called several times and left messages, but no one called me back.
My Experience - 5.0/5.0 -
Every person we interacted with at West Broad Collision was helpful and courteous. Once we dropped our vehicle off, we got daily email updates on the progress, which was completely unexpected and so helpful. Highly recommend!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From what I’ve seen at this point all looks good as new
Customer Service - 4.0/5.0 -
The staff was friendly, helpful, and kept me informed of schedule and progress. My dissatisfaction lies in the fact that despite me being the contact (my phone number and email address) who brought the car in, all correspondence has been directed to Barry.