West Broad Collision Center
West Broad Collision Center is a multi-dealer body shop that strives for 100 percent customer satisfaction. We are an I-CAR Gold shop and have certified welders. We equipped with state of the art equipment and are factory authorized by Audi, Acura, Honda, Hyundai and VW. We work on most makes and models with superior quality in mind!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
wonderful communication and great job (again!) bringing my car back to new-like condition after it was hit!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very pleasant people explained the process
Repair Quality - 5.0/5.0 -
i DID THIS LAST WEEK
Customer Service - 5.0/5.0 -
Friendly people explained everything (the process)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professionally handled.
Customer Service - 5.0/5.0 -
Very personable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
At this time a 10 I’ve not had the car back long
Customer Service - 5.0/5.0 -
Friendly staff
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.0/5.0 -
In the past, I found other shops to be quicker with better communication
Repair Quality - 4.0/5.0 -
Communication was less than expected. Initial visit said 8 - 9 days. We did havev2 snow days, but parts were received after 2 weeks. No one told me they had been delayed and finally were in. My rental car was used up by then. When I had Erie call to try and expedite it now that parts were in, they said i would hopefully have it Thursday. Once again, they closed Thursday without telling me it wasn't ready. Again, I had no rental. They need to communicate better.
Customer Service - 4.0/5.0 -
Same as previous, lack of communication. But the lady at the front desk was a 10. She had a great attitude and helped me at every turn.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff was efficient & friendly.
Customer Service - 5.0/5.0 -
Very good.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
This answer could change, depending on what additional problems are identified by the Honda dealership.
Repair Quality - 4.0/5.0 -
The repair itself looks good. However, there is a mechanical problem that is still being diagnosed by the dealership that was overlooked.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
To start, the customer service was excellent. That helped make a frustrating situation a little easier. They also had us in and out relatively quickly despite needing to order a few parts and the repair happening during a holiday. The car also looks brand new! I’d definitely recommend this shop.
Customer Service - 5.0/5.0 -
To start, the customer service was excellent. That helped make a frustrating situation a little easier. They also had us in and out relatively quickly despite needing to order a few parts and the repair happening during a holiday. The car also looks brand new! I’d definitely recommend this shop.
Likely to Recommend - 5.0/5.0 -
I actually already recommended the shop to someone whose daughter got into a car accident recently!
Repair Quality - 4.5/5.0 -
From what I can tell, the paint matching is done well and all the buttons/features on the doors work as designed. The only thing is that some spots were missed on the car during clean up - mainly a large patch on the roof, a baseball sized smudge on the lining inside the driver door, and the backup camera still had a cloudy film on it that wasn't there before.
Customer Service - 5.0/5.0 -
I spoke on the phone with Miss Tracy and emailed with Tequoria - both were always so pleasant and polite and kept me updated in a timely manner! The technician, Chris E., also emailed me frequently and was informative and polite with all of his status updates.
Likely to Recommend - 0.5/5.0 -
NEVER!!
Repair Quality - 0.5/5.0 -
Good structural repair. However, customer service rates a negative 10. Also, I am still dealing with an electronic repair that West Broad Collision and their sister firm that did some of the electronic work completely missed. Talked with both organizations and to satisfaction just passing the buck and making excuses. I will NEVER recommend West Broad Collision to anyone!!!
Customer Service - 0.5/5.0 -
Abysmal!! None exist!! Always make you feel like you are an nuisance!!!
My Experience - 5.0/5.0 -
The repair took much longer than expected but that was because the problem turned out to be more severe. Whenever I asked about the status, I received a prompt response and explanation.
Likely to Recommend - 5.0/5.0 -
They did quality work and made sure it was not rushed.
Repair Quality - 5.0/5.0 -
It took a little longer than expected but that was because new problems kept being discovered after the original part was replaced.
Customer Service - 5.0/5.0 -
Everyone was very responsive when I asked questions about the status.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
The back bumper (which was replaced) does not look even.
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Repairs were great and fast. Great experience.