West Herr Collision Center Hamburg
In operation 76 years, 41 years at this location.
Cosmetic, Structural and Autoglass repairs to all Makes and Models. I-Car Gold class certified facility, with all OEM repair certifications.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Hertz®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 1.0/5.0 -
Not yet
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great work done
Repair Quality - 5.0/5.0 -
The work done on the body of the car was incredible!
Customer Service - 5.0/5.0 -
Very nice and professional
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
Great work but, they had the car for 43 days, scheduling could be much better.
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
I still like the service and work that was completed but I would warn friends and family that the repairs take longer than expected and to have an alternate way to travel ready because the insurance rental will run out before repairs are completed.
Repair Quality - 4.0/5.0 -
Repair was done well. Took too long to complete the repair.
Customer Service - 4.0/5.0 -
Everyone I interacted with was kind and helpful. Could have used more communication when repair was not completed for 2 weeks beyond the original estimated completion date.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone at the shop was great to work with. They kept me updated all along the way and were very friendly and professional.
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0 -
I would recommend people shop around and make a decision on their specific needs.
Repair Quality - 2.5/5.0 -
The overall process took way longer than expected. The work order stated 6 days and the car was with them from June 15 until July 28 and then had to bring it back the following week for them to correct the spoiler, adjust the read camera and remove primer paint on the left exhaust tips.
Customer Service - 3.5/5.0 -
Nothing notable stands out.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Well, they had my car from morning of July 1 to afternoon of July 28, 2026. All I know is it looks better than before because visible damage had been repaired and painted. It's pretty again. I am assuming the repairs made internally are correct but I am not a mechanic so I do have to take their word for that.
Customer Service - 4.5/5.0 -
They picked up my car for the repairs and returned it when completed. I am grateful for that service. Phone conversations with West Herr people were satidfactory.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was a great experience and everyone was very friendly and supportive! The car looks great!!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team did a great job, my car looks like brand new!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Car return was delayed a number of times and I have to take it back in this week because my doors do not lock. Not happy!
Customer Service - 2.5/5.0 -
People were polite on the phone, but told me a number of times that my car was ready, and when I would call so I could line up a ride to pick up my car, they told me it wouldn’t be ready.
Likely to Recommend - 1.5/5.0
Repair Quality - 4.0/5.0 -
I do not find any issues with the repair. My displeasure is in the way the staff follows on when they say they are going to. I was told multiple times that someone was going to get back to me and they didn't. I always had to make a call to check on status.
Customer Service - 2.5/5.0 -
As stated, they staff didn't not follow up as they committed. If the Service Manager Ken wouldn't have gotten involved I would have rated this even lower.
Likely to Recommend - 5.0/5.0 -
Very professional shop…..work is top notch!
Repair Quality - 5.0/5.0 -
All repairs were professionally done….my car looks great!
Customer Service - 5.0/5.0 -
Those who answered the phone, were courteous and friendly…..all questions and concerns were handled by Preston Sills in a professional manner.
My Experience - 5.0/5.0 -
I'm in awe of West Herr Collision. Zach and crew were very professional, accommodating, and sensitive (not once did anyone ask who was stupid enough to rip the mirror off the car while backing into the garage). It's a given that next time it happens the car will go to West Herr Collision. Thanks again for the wonderful service and keep up the great work!
My Experience - 5.0/5.0 -
Excellent experience, quick turnaround, knowledgeable and friendly staff, excellent Customer service. My dent removal was even better than I was anticipating. I can’t find any trace of the dent!