West Herr Collision Center Orchard Park
In operation 76 years, 22 years at this location.
Quality repairs and the best people in the business to help you through a tough situation.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
I went in to the collision shop on Monday after damaging my door handle. Amana quickly gave me an estimate and ordered a new handle. I asked if they could get it done this week as it was hard to open the door. She called Friday morning and got me in at 1 pm. I was on my way in 1 hr. She went out of her way to help me. Excellent service and beautiful job on painting and installation of my handle. I would definitely recommend West Herr's collision shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Thank you all againh
Repair Quality - 5.0/5.0 -
I’m very happy they did a great job.
Customer Service - 5.0/5.0 -
They did a great job
Likely to Recommend - 1.5/5.0
Repair Quality - 0.5/5.0 -
Received my 2023 jeep back on 9/12/26, drove it 2 minutes down the road to have the check engine light come right back on. Kylie at West Herr was very nice and had me come back to check the codes. She cleared the check engine light and said if it comes back on to call Monday. I drove 2 minutes down the road again, to the check engine light back on and windshield wiper fluid not coming through the lines. When i got out to inspect the vehicle, i found the windshield was cracked. I called immediately to report and get further direction on what to do as i just picked up the vehicle in this condition, collision was closed and receptionist of west Herr documented i called and emailed manager of collision. Did not get a phone call back, i then reached out to talk to Jim at collision who told me that the cracked windshield and check engine light on should not prevent me from driving the vehicle. I let Jim know there was no way i was driving the vehicle and was looking for further accommodation while they figured out what to do with my jeep. Customer service was horrible and they made me feel like it was my fault that the windshield was cracked and check engine light was on. I understand mistakes happen but collisions follow up was bad. I was told i would get a call back Monday, did not receive a call back. I then had to reach out again on Tuesday to follow up.
Customer Service - 1.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
Lack of communication with the shop. I had to initiate calls to the shop for status of my vehicle. Still having issues with my vehicle after I picked it up and have to go back.
Customer Service - 1.5/5.0 -
Lack of communication. I had to initiate the calls to check the status and for updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job, looks like it was never in am accident. Thank you
Customer Service - 5.0/5.0 -
Very friendly and informative
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Could of cleaned it up better trash and masking tape left behind
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I have had 15+ leases since I’ve been driving and this is by far the worst I actually will never buy another car from West Herr once my lease is over.
Repair Quality - 2.0/5.0 -
Car took way to long for the damage I had I think being without a vehicle for a whole week is unacceptable. I also realized while you had the vehicle that my inspection was due I had asked if someone could take the car across the street and have the inspection done so when I picked it up, it would all be ready and I was told no that you couldn’t do that. I just feel like I was left in the dark. I only had three days to get my vehicle inspected and I just felt like there was no help at all with West Herr.
Customer Service - 2.0/5.0 -
Again no help
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Excellent customer service.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Took to long to get party
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It took a while but the car is beautiful- just like brand new.
Customer Service - 5.0/5.0 -
I was kept informed and they answered all the calls I made to them as well
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was done effectively and in a timely manner
Customer Service - 5.0/5.0 -
Very friendly and knowledgeable
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Greatest service that I ever received
Customer Service - 5.0/5.0 -
The best
Likely to Recommend - 4.0/5.0 -
If they need a firm done by date then no. If they want excellent work then yes
Repair Quality - 4.0/5.0 -
Repair work looks great but cost almost tripled from initial estimate. Communication was also a bit lacking. Was told I would get updates Tuesday and Thursday but only got them when I got called and only got the first estimate update and was never told there was a second until after I picked up the car.