West Herr Collision Center Hamburg
In operation 76 years, 41 years at this location.
Cosmetic, Structural and Autoglass repairs to all Makes and Models. I-Car Gold class certified facility, with all OEM repair certifications.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Hertz®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
My car took a little longer than expected, however, everything was explained thoroughly. It looks brand new again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks brand new
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very fast and work looks great!
Customer Service - 5.0/5.0 -
Able to answer all my questions, and kept me updated
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
4 weeks and it comes back with drip marks in the paint
Customer Service - 2.5/5.0 -
This is the second survey you are sending me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Collision work was very good. In the past, car was returned in clean pristine condition, inside and out. This was not the case interior was not cleaned.
Customer Service - 4.0/5.0 -
It took 3 weeks to complete repair, however staff phoned periodically to advise of progress.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The West Herr collision team did a great job from the receptionist to the body technician and everyone in between are highly recommended. They worked with my insurance company to make sure everything is covered and I had no worries.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Excellent work.
Customer Service - 5.0/5.0 -
Pleasant and professional to interact with.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Driver door continues to stick
Customer Service - 5.0/5.0 -
Very helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We dealt with Ken, Zack and Preston and all were very helpful!
Customer Service - 4.5/5.0 -
Customer service with Ken, Preston and Zack was great! Our pick up was not great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The people at West Herr collision were great. My wife and I couldn't have been more pleased with the quality of their work and the great customer service. The manager Ken and Zach helped us out when dealing with getting the truck recalibrated by Toyota. Their professionalism and willingness to actually listen to our concerns was above the standards of any other collision shop we've ever dealt with. Thanks to all of you at West Herr Collision that worked on our truck.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looked beautiful when I got it back! Not only did they repair the damage, they clean the car inside and out!
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I understand you are willing to make the concerns right but i dont want to go through the hassle of back and forth to the shop and also another week without my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was absolutely awesome! Very helpful from front end staff all the way through!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job can’t tell the truck was repaired
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fine job thanks