West Herr Collision Center Lockport

My Experience - 5.0/5.0 -

Your communication skills keeping us informed of the work progress was very impressive

My Experience - 5.0/5.0 -

We were very pleased with the work done, the frequency of updates, and the pleasant staff we dealt with. Hopefully we will not need the collision shop again, but will definitely come to you on the event that we need collision work in the future.

Likely to Recommend - 5.0/5.0 -

Everything was perfect! It looked brand new again! I would highly recommend them!

Repair Quality - 5.0/5.0 -

They did a Great job! They kept us updated throughout the six weeks, handled the insurance stuff smoothly, and made sure everything was perfect before sending it home. That’s the kind of stuff that really matters.They were all very friendly, and I would highly recommend them!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

They did a beautiful job on my tailgate the staff in the front office were very friendly and knowledgeable Marcy was great he answered all my questions and also came out with me to make sure it was to my satisfaction the shop forgot a small scratch by the gas cap that needed touch up he went got the touchup paint and fixed it I am very happy how everything turned out

Likely to Recommend - 5.0/5.0 -

Excellent work

Repair Quality - 5.0/5.0 -

Excellent service and work

Customer Service - 5.0/5.0 -

Excellent dealing with the personal

My Experience - 5.0/5.0 -

Great team in Lockport.

Likely to Recommend - 4.0/5.0 -

Decent work and good customer service

Repair Quality - 5.0/5.0 -

West herr made it right in the end

Customer Service - 5.0/5.0 -

After a bump in the rod they stepped up and went over and above

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fast, efficient service! Totally satisfied!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The bumper looks amazing!! The paint matches perfectly :) I also really appreciate you getting it ready by Friday. My husband only has one day off a week, so that made his life a little easier. All the sensors are working perfectly. Thank you also to the front staff who took my calls and checkins. Really a great job and positive experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Awesome, friendly and professional pretty much sums it up! I was kept informed daily about the progress.

My Experience - 5.0/5.0 -

Marcy was awesome to work with and answered all of my questions. I’m very satisfied with the work done on my truck.

My Experience - 5.0/5.0 -

The car was fixed correctly the staff was polite and everything went smoothly

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything went very smoothly

Customer Service - 5.0/5.0 -

Very communicative updated when it was needed

My Experience - 5.0/5.0 -

Good customer communication.

My Experience - 5.0/5.0 -

I have always had my service work done by Mullane's / West-Herr, so when it needed collision repair, I wanted to stay with the same company. The repairs look great & I am happy the way I was treated, too.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great Collision Shop

My Experience - 5.0/5.0 -

This is the second time I have been there. They have been quick, professional, and do a great job. The office staff is very pleasant.

Likely to Recommend - 5.0/5.0 -

Used them once before that’s why I went back

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0