West Herr Collision Center Lockport
In operation 8 years.
Great place to go if you want your vehilce repaired correctly as recommended by your automobile manufacture.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great attentive and well informed staff
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The truck looked amazing and brand new
Customer Service - 5.0/5.0 -
We were kept in the know thru the whole process. Everyone we spoke with was kind and helpful.
Returned Clean
My Experience - 5.0/5.0 -
Did an excellent job and kept me informed
My Experience - 5.0/5.0 -
Very polite and informative efficient thank you
Likely to Recommend - 5.0/5.0 -
Specifically to Dawn
Repair Quality - 5.0/5.0 -
Completely Satisfied !!!!
Customer Service - 5.0/5.0 -
Exemplary , Very Professional , very smooth process , Dawn was AMAZING
Returned Clean
My Experience - 5.0/5.0 -
I'm very happy with the repairs and the updates once the repairs were started. I would have liked more updates while waiting for parts to come in. I called for updates rather than being contacted.
My Experience - 5.0/5.0 -
Excellent customer service with a smile as always. The repair was done faster than expected and Dawn our advisor was so sweet and polite.
My Experience - 5.0/5.0 -
Car looks great. Two suggestions: 1. You know how when you order something and a package is shipped you get regular updates as to the progress of the delivery. It would be cool. If there was something similar to “your car is at this stage, your car is at another stage, your car is at this next stage, etc.” 2. When picking up the car, someone should walk out with the customer and look over the car together. That way you guys could get a good feeling when the customer admires how beautifully the work was done. And it would add a nice personal “West Herr” touch to the whole project.
My Experience - 5.0/5.0 -
From drop-off on 3/31 to pick up on 4/21 WH Collision collaborated with the Progressive team to keep me updated with any delays and status of repair timeline to completion. Notable mentions: Casey at Progressive; Chandler and Marci at West Herr Shop! Your kindness and professionalism solidified a positive customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very happy with West Herr Collision - they communicated well and the car looks great!
My Experience - 0.0/5.0 -
Truck was dirty inside where they were working. Jack was left out. Headliner still had marks on it even after they took back again to clean. Sprayed the dash with something that got on the windshield and some spots on the hood that didnt come off through the car wash. I'll see if I can get them out or they'll be getting a call. Work on the roof was fine but disappointed in them not keeping my truck clean
My Experience - 5.0/5.0 -
Everyone was friendly and super helpful!
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
West Herr collision had my vehicle for over a month and a half. Which we thought that was a little excessive.. but nonetheless when we got our vehicle back, the paint color wasn’t even the same. The car was white and the parts that they painted were an off-white creamy yellow color. They could’ve done about her job, feathering it in or using the exact paint color. Then due to the car being disassembled for an entire month and a half we now have electrical problems that they are not willing to repair.. when we brought the electrical problem up to them, they suggested taking it out to West Herr Kia in Orchard Park (that is and hour away)where our car then set at that location for another three weeks. Orchard Park West herr tried to put a claim in for a new transmission replacement because there is an electrical communication problem. The electrical panel is not properly communicating to the transmission. And that is due to the vehicle sitting for so long with no connection to the battery.. there is nothing wrong with the transmission it is an electrical communication problem So we will not be returning back to West Herr collision for any future repairs on any of our vehicles
Customer Service - 2.0/5.0
My Experience - 5.0/5.0 -
Excellent people at your collision center. Very professional
Likely to Recommend - 5.0/5.0 -
I would highly recommend!
Repair Quality - 5.0/5.0 -
The truck looks great
Customer Service - 5.0/5.0 -
The group remained in touch with updates on my truck.