West Herr Collision Center Lockport
In operation 8 years.
Great place to go if you want your vehilce repaired correctly as recommended by your automobile manufacture.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Completely satisfied with the repairs and workmanship the did on the 2010 Honda. They updated us everyday by email on the progress of the vehicle. Highly recommend them.
Customer Service - 5.0/5.0 -
They were very helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
what great service. Was told exactly what was going to done. Made me much more at ease.
Customer Service - 5.0/5.0 -
Very good service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
During the week, I received a couple text messages w/ updates. My CRV was completed on schedule. WH’s staff at the collision shop office were great. Completely satisfied, a job well done. Thanks, Jim Siefert
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The quoted rust prevention ot new parts supposedly could not be done because of new paint. One would think this this should be known before putting in the repair estimate. That was important to me for my rust free 17 year old car
My Experience - 5.0/5.0 -
Just a reminder it is Stephen that had his Expidition repaired at West Herr . Your manager Michael Cancilla is a critical part of that team. He not only greeted me. When he saw my truck come back so soon he took it for a test drive to verify that all work had been done. He then stopped at repair center to find out to did the work, and explained to me his Ford repair guy actually did the work that why he was able to complete it so quickly. That’s over and above and the kind of quality that will bring people back and have them recommend this location . On the lighter side , someone need to check the apples you put out for customers as a snack, when they squeeze all the way in when you pick them up and are brown . Well that’s on if you want apple sauce. But the jester is Awsome. The work superior , the staff extremely polite. Thank you Stephen
Likely to Recommend - 5.0/5.0 -
All repair shops have issues with delivery and they do the best job in these situations
Repair Quality - 5.0/5.0 -
Great job!
Customer Service - 5.0/5.0 -
Always helpful when I called and polite
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Dawn was very nice.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service.
Customer Service - 5.0/5.0 -
Awesome
My Experience - 5.0/5.0 -
I loved that the dealership collison shop took the time to clean my truck as well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dawn & Jillian in the office were excellent, taking very good care of myself, very professional & courteous!
Customer Service - 5.0/5.0 -
Read previous comment.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Over promise under deliver at its finest
Customer Service - 2.5/5.0 -
The office staff were great. It is clearly a management issue. Take responsibility for your mistakes and rectify them.
Likely to Recommend - 1.0/5.0 -
Read prior comments would you give recommendation ??
Repair Quality - 1.0/5.0 -
My rules I try to follow , three things which are: Don't be late. Don't say you will do something and not do it. Don't lie. I feel all the above were broken.
Customer Service - 1.0/5.0 -
See previous comments the same results. Customer service seemed to be making up excuses. Could have given honest answers.