West Herr Collision Center Lockport
In operation 8 years.
Great place to go if you want your vehilce repaired correctly as recommended by your automobile manufacture.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Ver happy with my experience at WH Collision
My Experience - 0.0/5.0 -
It looks like the person put a dirty roof rack in the back of my suv and got dirt on my stuff that was back there maybe they should of moved my stuff before putting more stuff in the truck
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I'm supposed to bring my car back in today because the lower lamp on the driver's side (the same side as the accident) is not working, and for some reason my A/C unit is not working. You guys are going to take a look at those two things.
Customer Service - 5.0/5.0 -
Best time ever at a collision center!
My Experience - 5.0/5.0 -
Great experience with excellent staff Highly recommended
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Took 8 days past projected time given to me to complete the repair due to issues with obtaining a part. I feel that the parts should have been inspected before I dropped vehicle off. Bad part was found when they went to install. Trouble obtaining new “used” part extending the time. As a result I paid 3 additional days up front for rental car. WH did pay 4 days also when asked given extended rental but not for the total extra time they took. Definitely an inconvenience. The repairs were done well once I finally got vehicle back.
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Thanks to Dawn Schmidt who kept me up to date on how things were going looks good 👍
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0 -
I was told the the parts were already there when I dropped the car off and they weren’t. I was forced to take rental car a lot longer than expected then told no matter what the bill for the rental is $158 of course now it is $235. Of course now they say they haven nothing to do with the rental
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I couldn't ask for any quicker or better service! fantastic crew & Management. Mike was very quick to respond and get my part in. asap thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I worked with Shelby and she made the entire process so easy and convenient for me. I’m the beginning she let me know exactly what would happen and what to expect. She called to schedule my rental car snd just made the entire process a pleasurable experience.
My Experience - 5.0/5.0 -
Very professional and great to deal with. Would recommend to anyone.
Likely to Recommend - 5.0/5.0 -
I don’t have any complaint about their work.
Repair Quality - 4.0/5.0 -
Dawn is amazing. My car was a challenge as it needed to go other places for part of the collision repairs and she managed it well.
Customer Service - 5.0/5.0 -
Well done