West Herr Collision Center Lockport
In operation 8 years.
Great place to go if you want your vehilce repaired correctly as recommended by your automobile manufacture.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
My liftgate sounds clunky every time it opens
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Good work for sure
Repair Quality - 4.5/5.0 -
Could have updated me
Customer Service - 4.5/5.0 -
Could have updated me
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
Tire flat and not in alignment
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I like the text updates you send to keep me informed, I appreciate that.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I was forced to return three separate times before my vehicle was repaired properly. The first time I went to pick it up, the rear windshield was visibly loose, and the seal appeared to have been removed and crudely shoved back into place. When I returned a second time, that same seal had clearly been reused and was now damaged. It was not until the third visit—after I insisted the repair be done correctly—that the vehicle was finally safe to take home. Each time, I was told they had “missed it” or “didn’t see it.” That explanation is simply not credible. The defects were obvious and apparent to anyone, even without technical training. These repeated oversights demonstrate a troubling lack of care and attention and make it impossible to trust that the repairs were performed competently or safely.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
I was forced to return three separate times before my vehicle was repaired properly. The first time I went to pick it up, the rear windshield was visibly loose, and the seal appeared to have been removed and crudely shoved back into place. When I returned a second time, that same seal had clearly been reused and was now damaged. It was not until the third visit—after I insisted the repair be done correctly—that the vehicle was finally safe to take home. Each time, I was told they had “missed it” or “didn’t see it.” That explanation is simply not credible. The defects were obvious and apparent to anyone, even without technical training. These repeated oversights demonstrate a troubling lack of care and attention and make it impossible to trust that the repairs were performed competently or safely.
Customer Service - 1.0/5.0 -
I was forced to return three separate times before my vehicle was repaired properly. The first time I went to pick it up, the rear windshield was visibly loose, and the seal appeared to have been removed and crudely shoved back into place. When I returned a second time, that same seal had clearly been reused and was now damaged. It was not until the third visit—after I insisted the repair be done correctly—that the vehicle was finally safe to take home. Each time, I was told they had “missed it” or “didn’t see it.” That explanation is simply not credible. The defects were obvious and apparent to anyone, even without technical training. These repeated oversights demonstrate a troubling lack of care and attention and make it impossible to trust that the repairs were performed competently or safely.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
No issues. Everyone was friendly and efficient. Great professional service.
Customer Service - 5.0/5.0 -
Excellent service
My Experience - 5.0/5.0 -
The communication was great and was ready when expected
My Experience - 0.0/5.0 -
Lack of communication about delays. I had to call to get updates. No one proactively called to explain delays.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kelly was amazing though the whole process! I really appreciated the text messages throughout as well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great!!!
Customer Service - 5.0/5.0 -
Customer service could not have been any better!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very polite and kept me updated throughout process and any issues that popped up along the way.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
It took awhile but the repair is great!! Working with Enterprise was great!
Customer Service - 5.0/5.0 -
They were clear and very nice and efficient.
Returned Clean
Likely to Recommend - 5.0/5.0 -
1000% would recommend all our family and friends to use you for repairs.
Repair Quality - 5.0/5.0 -
Truck looked brand new!! Timeframe was so quick and the process was so easy. Your staff was absolutely amazing!! Kelly was so kind, informative, and so helpful thru the whole process!!!
Customer Service - 5.0/5.0 -
Kelly went above and beyond for us!! She was amazing to work with!!
Returned Clean
My Experience - 5.0/5.0 -
Fast repair job. Ty
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job. Happy w repair. 2 weeks was fast. Ty
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The truck looks really good