West Herr Collision Center Lockport
In operation 8 years.
Great place to go if you want your vehilce repaired correctly as recommended by your automobile manufacture.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The truck looks really good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Getting the following message. Smart entry system problem. See your dealer.
My Experience - 5.0/5.0 -
The truck looks great. West Herr helped out with the rental costs when the 30 days covered by insurance was up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am satisfied with the repair.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good communication from start to finish
Likely to Recommend - 4.5/5.0 -
I would refer them.
Repair Quality - 4.5/5.0 -
The work appears well done. Some panels not fully put back in place but I finished locking in the tabs. The battery was dead when I went to start it at pickup. They used jumper cables and it has been working ok since. They did state if I had any battery issues as a result of the repair that they would cover it.
Customer Service - 5.0/5.0 -
They were friendly and handled everything well. Including jumping my car at pickup.
My Experience - 5.0/5.0 -
Looks great, smells fantastic, staff was very nice and accommodating.
My Experience - 0.0/5.0 -
The work itself that was done in my car appears to be very well done. There’s a big lack of communication. I sent an email and left a phone message hoping for an update. I had to physically stop in there to find out what was going on with my car initially I was told one week and it turned out to be three weeks. That’s understandable however, communication in regard to it would’ve been appreciated
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Customer Service was great. Kept us informed as to status. It would have been more convenient if the rental car was at West Herr instead of down the street, but I get it. Marcy - Thanks for the help. But, the Patriots?
Likely to Recommend - 4.5/5.0 -
Overall did a good job.
Repair Quality - 4.5/5.0 -
Except for dead battery all went well.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My slightly used, new-to-me vehicle looks show room NEW! Thank you! I am beyond happy. Matt has been AWESOME!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My vehicle was completely repaired and returned to win excellent condition.
Customer Service - 5.0/5.0 -
Your personnel were competent and kept me informed as to th progress of repairs to my vehicle.
My Experience - 0.0/5.0 -
It took way too long and too many trips to Lockport.
My Experience - 5.0/5.0 -
Thank you for the work you did
My Experience - 5.0/5.0 -
Awesome service…every aspect. Kelly was extremely helpful throughout the process! Thank you!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The whole process...the registration, the daily communication, and the collision...was exceptional
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The crew, at The at Lockport Collision is, as I have come to expect from West Herr, fantastic. I felt that I was taken care of as if I was their only customer. The repair is flawless! Not only that, my car was cleaned inside and out!