West Herr Collision Center Lockport
In operation 8 years.
Great place to go if you want your vehilce repaired correctly as recommended by your automobile manufacture.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
They did a beautiful job on my tailgate the staff in the front office were very friendly and knowledgeable Marcy was great he answered all my questions and also came out with me to make sure it was to my satisfaction the shop forgot a small scratch by the gas cap that needed touch up he went got the touchup paint and fixed it I am very happy how everything turned out
Likely to Recommend - 5.0/5.0 -
Excellent work
Repair Quality - 5.0/5.0 -
Excellent service and work
Customer Service - 5.0/5.0 -
Excellent dealing with the personal
Likely to Recommend - 4.0/5.0 -
Decent work and good customer service
Repair Quality - 5.0/5.0 -
West herr made it right in the end
Customer Service - 5.0/5.0 -
After a bump in the rod they stepped up and went over and above
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast, efficient service! Totally satisfied!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The bumper looks amazing!! The paint matches perfectly :) I also really appreciate you getting it ready by Friday. My husband only has one day off a week, so that made his life a little easier. All the sensors are working perfectly. Thank you also to the front staff who took my calls and checkins. Really a great job and positive experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Awesome, friendly and professional pretty much sums it up! I was kept informed daily about the progress.
My Experience - 5.0/5.0 -
Marcy was awesome to work with and answered all of my questions. I’m very satisfied with the work done on my truck.
My Experience - 5.0/5.0 -
The car was fixed correctly the staff was polite and everything went smoothly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went very smoothly
Customer Service - 5.0/5.0 -
Very communicative updated when it was needed
My Experience - 5.0/5.0 -
Good customer communication.
My Experience - 5.0/5.0 -
I have always had my service work done by Mullane's / West-Herr, so when it needed collision repair, I wanted to stay with the same company. The repairs look great & I am happy the way I was treated, too.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This is the second time I have been there. They have been quick, professional, and do a great job. The office staff is very pleasant.
Likely to Recommend - 5.0/5.0 -
Used them once before that’s why I went back
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
Repair took over 4 months to get parts. Rental charged for 2 days beyond rental term. Taken out of our deductible reimbursement. Can we get that back?
Customer Service - 3.5/5.0
My Experience - 0.0/5.0 -
You might want to talk to me first
My Experience - 5.0/5.0 -
Work was done professionally The only thing I haven’t bought to your attention is there are a couple spots on the very top edge that needs to be touched up Thanks Robert