West Herr Collision Center Orchard Park
In operation 76 years, 22 years at this location.
Quality repairs and the best people in the business to help you through a tough situation.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Service by associate was great and fast
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very competent, thorough staff. Worked directly with insurance. Made everything seamless
Customer Service - 5.0/5.0 -
Awesome coordination. Provided timely updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Next time I have to have a vehicle repaired due to someone hitting me I will require a temporary vehicle comparable to what I drive - a pick up truck. Setting me up with a sedan was not appreciated. The insurance company paying the bill will just need to cough up some more money. The repair itself looks fine.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Never never NEVER going here again!
Repair Quality - 1.5/5.0 -
They scratched my handle, and my front fender. So it had more scratches when I went to pick it up then when I brought it in. They did "Buff" out the scratched on the fender but you can still see the scratch on the handle. Also when I first went to pick it up they straight up missed painting a spot, so they "Fixed it" but that small spot has a green tint to it now.
Customer Service - 4.0/5.0 -
The manager helping me out was nice enough
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding customer service. Front end staff were very helpful. I appreciated being kept apprised of the status of the repairs.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They made the repairs quickly and helped so much in getting the rental set up and returned. They were great.
Customer Service - 5.0/5.0 -
Very helpful, and nice.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank-you for helping me through a process that went rather well!
Customer Service - 5.0/5.0 -
Thank-you
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Customer service was poor. Lack of communication. Car was given back after a month and had not been wash.
Customer Service - 0.5/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
Bumper cover paint is still not repaired. Area of door that was painted has buffing swirl makes embeded in the clear coat. Last, but certainly not least, there is visible raised debris/dirt on the hood that was clear coated over.
Customer Service - 5.0/5.0 -
Nick and Frank are terrific.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Super friendly and did great work!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0 -
See above comment
Repair Quality - 4.0/5.0 -
No concern at this timr
Customer Service - 1.0/5.0 -
The cost of the repair was extraordinary Four week for the repair Poor customer contact Will never use or recommend this location West her plus 9 collision 2