West Herr Collision Center Orchard Park
In operation 76 years, 22 years at this location.
Quality repairs and the best people in the business to help you through a tough situation.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My vehicle looks like new! It’s only 6 months old so the quality of the work was VERY important to me.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
I would only recommend this place if it's covered under insurance because it's quite pricey as are all dealership repair shops.
Repair Quality - 4.0/5.0 -
Repairs looked great but the amount of time spent repairing the vehicle was long... almost a month.
Customer Service - 4.5/5.0 -
Customer service was great, I just wish they updated me more often rather than me having to check in.
Likely to Recommend - 4.0/5.0 -
10 for quality of the work, but I didn't think it should have taken as long as it did.
Repair Quality - 5.0/5.0 -
They did a beautiful job repairing my car.
Customer Service - 4.0/5.0 -
I would have liked to have some communication during the 2 weeks they had my car.
Likely to Recommend - 4.5/5.0 -
The work appears good. I'm only dissatisfied with the length of time the car was in shop.
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks great and everyone was so helpful!
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
It took way too long for repairs. Not to mention that they called me to expedite a headlight for my car after 4 weeks! I find this amazing that you would want me to get involved in this. Got in 2 days after I called my salesman. Over 30 days!
Customer Service - 3.0/5.0 -
Called every week to tell me it still wasn’t done. Then, called to get me to get a headlight.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Good job very happy
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
I'm sending them to you guys!
Repair Quality - 5.0/5.0 -
Great place. Fantastic staff. Car I like new. 100% recommend!
Customer Service - 5.0/5.0 -
Great!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
They doubled the first quote on damage , also took a month to fix
Customer Service - 4.0/5.0 -
pretty good, this time they kept me updated on the progress of car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The most thorough cost effective car service I've ever had. West Herr and Allstate are quite the team for collision needs.
Customer Service - 5.0/5.0 -
Simple, easy, worth the wait to get the car serviced