West Herr Collision Center Orchard Park
In operation 76 years, 22 years at this location.
Quality repairs and the best people in the business to help you through a tough situation.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work my car looks like a brand new car again thank you
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. Excellent people.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
truck not done in 4 months.
Repair Quality - 0.5/5.0 -
its still not done.
Customer Service - 0.5/5.0 -
its still not done.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m extremely satisfied. Service was amazing. The tech did an amazing job. Vehicle drives better than before. 100/10
Customer Service - 5.0/5.0 -
Amazing
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nick did a great job on my claim!
Customer Service - 5.0/5.0 -
everyone very helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All the work they did was excellent they even detailed the vehicle which we greatly appreciated
Customer Service - 5.0/5.0 -
Everyone was very helpful and professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
repairs done in a little over a week which they promised
Customer Service - 5.0/5.0 -
courteous, communicative staff
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0 -
Very very helpful
Likely to Recommend - 2.0/5.0 -
The work was great, but I would probably go to a different collision shop that provided a faster timeline. This was an issue too because the car rental was a little over $100 per week for costs not covered by insurance. Given that there was no estimate of when I would receive the car back, I ended up returning the rental and borrowing a car.
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0 -
truck was there way to long!
Customer Service - 3.5/5.0 -
not updated enough
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great eork
Repair Quality - 4.5/5.0 -
Car looks great!!!
Customer Service - 5.0/5.0 -
Always kept in contact
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0 -
Truck was released and passed inspection but broke down in the middle of driving it within 3 miles of leaving dealership. Currently engine smells of burning. Giving another day to determine issue before bringing back
Customer Service - 3.5/5.0 -
Customer service was fine. Responsive
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
I would recommend the shop for all the body work. You did a great job. My truck looks great.
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
The front desk was very polite and took great care of us. The technician that was suppose to calibrate my safety features supposedly did that but didn’t take the vehicle for a test drive. When we left your facility my dashboard light up and I had to turn around and leave my truck another night so it could be re calibrated at a different facility.