West Herr Collision Center Orchard Park

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0 -

I would recommend the shop for all the body work. You did a great job. My truck looks great.

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

The front desk was very polite and took great care of us. The technician that was suppose to calibrate my safety features supposedly did that but didn’t take the vehicle for a test drive. When we left your facility my dashboard light up and I had to turn around and leave my truck another night so it could be re calibrated at a different facility.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Best customer service around. Dealing with my car insurance was a nightmare.. They were there with any questions, ready to help and made it very easy for me. Would highly recommend. My car looks brand new and they went above and beyond detailing the inside of my car . 5/5 stars

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job communicating keeping updated on the work. Friendly and made it easy to pick up rent car. Drop off car.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Extremely satisfied.

Repair Quality - 5.0/5.0 -

Although it took a long time to fix everything, I was very satisfied with the results. Also, was so pleased to receive my car with such attention to cleaning the interior and trunk area too.

Customer Service - 5.0/5.0 -

Very courteous.

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

My wife’s vehicle was there for 2.5 months. Great service and did the best they could with part availability. But the heated steering wheel on her vehicle now does not work since getting it back.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Very thorough and professional team

Repair Quality - 5.0/5.0 -

Very thorough

Customer Service - 5.0/5.0 -

Mary was always very nice and willing to patiently address my questions

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0 -

I think their communication to the vehicle owner could improve. Left message or requested call backs, but didn’t always receive a contact from them.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

I just picked up my car from the collision center and overall I am very satisfied, so I would rate my experience a 9 out of 10. The repairs appear to be done well and I appreciate the work. My only suggestion would be better communication during the repair process. There was a significant delay before I received clear information about what needed to be repaired. I actually learned the details from the GEICO representative before hearing from the collision center. I received a call from the case manager about a week after the car had already been towed there. More proactive updates would have made the experience smoother.

Customer Service - 3.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

I’m very pleased with the work and realizing the damages were extensive, it did seem to take a long time. My only reason for not providing a 10 is that communication was not frequent enough. I was told I would receive a status update every couple to three days and did not receive these. However, this being a brand new car which was purchased at West Herr. I wanted to make sure that they were the ones that did the work, and I was very pleased with the outcome.

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0 -

We’ve been long-time West Herr customers and will remain so, including referring friends and family.

Repair Quality - 5.0/5.0 -

Excellent assistance with damage estimate, working through the insurance process, and with an efficient installation of the replacement mirror (including perfect color matching on the mirror cover paint job).

Customer Service - 5.0/5.0 -

Great communications, including a brief chat with the service tech as work was being done.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0 -

6 because work was completed well, but timing was not good. Two months waiting.

Repair Quality - 4.5/5.0 -

Though the car looks good, waiting more than 2 whole months for the repairs to be done does not seem like the best service possible.

Customer Service - 5.0/5.0 -

Again, interaction with the up front staff was fine, but again, more than 2 months waiting left us feeling less than valued.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

The work took so long and when we got there to pick up the starter that was replaced wouldnt open the doors. Two sevice people looked at it and were unable to figure it out. Someone else came out and figured it out, only after they said we had to leave the car again. Most importantly the auto was a stolen recovery. They never put an ounce of gas in it. We ran out of gas in the middle of Southwestern Blvd.

Customer Service - 3.0/5.0

Likely to Recommend - 3.0/5.0 -

Collision repair requires attention to detail and missed damage is not acceptable.

Repair Quality - 1.5/5.0 -

My truck still had damage that was missed after 1 week of repairs. Now the Insurance company has to be contacted to authorize the repairs that should’ve been completed initially. I’ll also have to get another rental car. Very disappointed that damage was missed and more repairs are needed.

Customer Service - 3.5/5.0