West Herr Collision Center Orchard Park
In operation 76 years, 22 years at this location.
Quality repairs and the best people in the business to help you through a tough situation.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work in a timely fashion
Customer Service - 5.0/5.0 -
Very professional and polite. Very helpful with all questions
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
Called Wednesday, was told my car would be ready Thursday. Show up Thursday only to be told it’s not ready. I was never contacted to be told this and it was gigantic waste of my time.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service.
Customer Service - 5.0/5.0 -
Very satisfied with the outcome of my experience with WH Collision.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
After what happened to me how could I ever subject anyone I like or family to be treated like this. NEVER recommend!!
Repair Quality - 0.5/5.0 -
Was not kept aware of status and types of repairs. "advisor" Debbie Hausehauer was snotty, bossy , lied to me and did not return calls she said she would. She should have nothing to do with customer service! No one should be in customer service who thinks they are end all know it all and profess such. I the customer are the reason you all have jobs !!! Parts were reported to me as replaced and when I checked days later I found that the one part had been repaired using electrical tape and wrap, but the bill stated that the part had been replaced as they were informed to do at the start of the job. When reported to Allstate she made up a story as to why the part was not replaced and why she had billed for a replacement. I had used this facility many times over the years and am very disappointed in the people now allowed to run the facility. I can no longer trust nor ever recommend such a poorly run and dishonest site. Now my wife has a vehicle with a sensor with what appeared to be about four rolls of electrical tape on it instead of being repaired properly as the insurance company was willing to do. The vehicle only has 18000 miles on it and it has been rigged up instead of repaired by a poorly run dishonest repair facility that I thought I could trust. WE will be sure to let everyone we know about this facility and to steer clear so not to fall victim as we did!
Customer Service - 0.5/5.0 -
All the employees were nice and helpful except "advisor" debbie hausehauer. She did not return calls or keep me apprised of the repairs or parts status. I had to keep calling and she acted offended that I would call and ask questions like it was hard for her to do her JOB! She should not be in a position dealing with the public in customer service with her attitude. She was snotty, short, untruthful and ended up outright lying to me. Parts were not replaced only repaired with tape!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job even cleaned the inside of my car ….. the only disappointment is whoever cut the lawn blew grass clippings all over the back of my van
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 2.5/5.0 -
They didn’t try to get dent out
Customer Service - 2.5/5.0 -
They didn’t give me all the options for dent removal
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Color doesn’t match the lock button’s are hooked up backwards
Customer Service - 4.5/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
I had to call for status updates, but you texted me four times to get my feedback. I recommend flipping that- text me daily with status updates and ask me once for feedback. Also the RAB keeps engaging at inopportune times so I have to bring it back.
Customer Service - 3.0/5.0 -
I had to call for status updates, but you texted me four times to get my feedback. I recommend flipping that- text me daily with status updates and ask me once for feedback. Also the RAB keeps engaging at inopportune times so I have to bring it back.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I trust West Herr collision, I have had other repairs done there. Quality of work is great.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car had dents in the rear door. Hail person utilized suction cups to complete job. Very satisfied .