West Herr Collision Center Orchard Park
In operation 76 years, 22 years at this location.
Quality repairs and the best people in the business to help you through a tough situation.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0 -
I would recommend anyone to go to this business establishment
Repair Quality - 5.0/5.0 -
I appreciate everyone who works here and I appreciate everyone work ethic. Thank you for helping me and my children. God bless y'all and y'all family.🙏🏿🥰
Customer Service - 5.0/5.0 -
THANK YOU GARY FOR EVERYTHING I APPRECIATE YOU.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
poor communication & long delay
Customer Service - 2.5/5.0 -
Hard to get progress on repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks like new!
Customer Service - 5.0/5.0 -
Customer service was very good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were wonderful
Likely to Recommend - 2.0/5.0 -
We were not impressed
Repair Quality - 3.0/5.0 -
It took a full month to get our car back and when returned, had an empty tank of gas
Customer Service - 3.0/5.0 -
It seems no one person was assigned to our vehicle so we spoke with multiple people and no one had all the information.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good service very please car looks wonderful
Customer Service - 5.0/5.0 -
Always kept me informed as to the status of the repairs were very helpful and polite
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
All the staff were very pleasant and explained everything very clearly
Likely to Recommend - 5.0/5.0 -
I have always been satisfied
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Would like to thanks Jim Boyd and his team for a great job they did on my vehicle. Thank you again for all your support. Much appreciated. Ed Kessel
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Took a longer time than I expected and second collision work still needs to be done.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very efficient making arrangements with my insurance company and rental car company. I essentially had to do nothing.
Repair Quality - 5.0/5.0 -
Had my repairs completed in the time originally stated and provided status updates on the repairs every week.
Customer Service - 5.0/5.0 -
As mentioned previously status updated were provided and staff were friendly and efficient when dropping my vehicle off and picking it up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0 -
Other companies have to be more responsive than West Herr
Repair Quality - 3.5/5.0
Customer Service - 1.5/5.0 -
I honestly don’t think I was ever contacted by the shop, even when I was promised that I would be called. I always had to call to get information.