West Point Collision Center Lincoln

5.0 (255reviews)
100%
11666 Katy Freeway,  Houston,  TX  77043

In operation 26 years.

West Point Lincoln has been providing the Greater Houston area with incomparable customer service for more than 20 years, while simultaneously maintaining an extraordinary standard of integrity and quality. As a locally owned & operated dealership, West Point Lincoln is dedicated to offering Houstonians with not only the highest service and ethics through its collision center, but also its new and pre-owned sales, parts, and service depts. We strive to match the excellence Lincoln Motor Company is known for upholding. West Point Lincoln prides itself on its customer service. With a staff that boasts countless years of experience, each team member has been thoroughly trained to provide customers with a level of service that matches Lincoln Motor Company’s high standards. Come see why West Point Lincoln Collision is the place to have all your vehicle repairs completed. We work with all insurance companies and we have Enterprise conveniently located on the property.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (255)

My Experience

My Experience

Very pleased with the work. Moe was so very nice and made the situation less stressful. It was a pleasure working with him. The young lady at the reception desk today was very nice also.

Likely to Recommend

Repair Quality

The quality of repairs was very good and to my satisfaction.

Customer Service

Moe at West Point Collision was very nice and made the experience easy. About the only thing was that the headlight was on backorder and made repair take longer. But the service itself was very good.

My Experience

Mo was a pleasure to work with. He coordinated the estimates and repair work with our insurance very effectively and in a timely manner. His communication and responsiveness with us was excellent. Definitely will use West Point again for any future body work.

Likely to Recommend

Repair Quality

Great

Customer Service

Excellent service on time

My Experience

My Experience

Mo was the representative that helped me & he was wonderful. The car is almost like new so your technicians are terrific. I am soooo happy! I thank you and I thank Liberty Mutual for referring me to you.

Likely to Recommend

VERRRY, VERRY likely! Mo is GREAT!!!

Repair Quality

Great! GREAT! And, Great!!!

Customer Service

The service man, Mo, was Wonderful!!! Everything was handled in a VERRRY kind & professional manner!!!

My Experience

Great job, would definitely recommend this body shop!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Service was prompt, staff were professional and polite. Work was completed to my satisfaction m very pleased and would recommend them to others.

Likely to Recommend

Repair Quality

My car looks fine and was returned cleaned inside and out.

Customer Service

Very satisfied with the service. Staff was friendly and professional. I was kept up to date on the progress of my repair via messages

My Experience

Everyone was polite and professional. More was very helpful when a hail storm damaged my vehicle while it was in the shop for repair. I had turned in my rental car before discovering my car was not driveable due to windshield damage. He called the rental service explained the situation and had a ride waiting for me before I finished reporting the damage to:my insurance company. I appreciated his help.

Likely to Recommend

Very professional staff.

Repair Quality

Repair was completed to my satisfaction.

Customer Service

I am very pleased with the level of service..

My Experience

They did a great job and the final detail work was a nice bonus!

My Experience

Dealt with mo and he was great very informative and cooperative. Thank you

Likely to Recommend

Repair Quality

Customer Service

My Experience

I had excellent customer service and was informed on every step in the process of getting my car repaired. Mo was awesome!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Mo (and department) did a great job on repairing my vehicle. Kept me informed.

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great service at all time Thank you all

Likely to Recommend

Repair Quality

Customer Service

The repair leasion (Moe) was exceptional!

My Experience

Moe made it an extremely easy process for me. He gave me the trust I don’t usually have with body shops

Likely to Recommend

Repair Quality

Customer Service

My Experience

They did a great job of fixing my car on time and handled all the stuff with the insurance company effectively. Mo was polite, professional, and kept me on the loop.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Thank you so much !! Everything was done well, from the attitude to delivery , from communication to quality. My Volvo is back in perfect shape. Joe Antonacci

Likely to Recommend

Excellent

Repair Quality

Excellent

Customer Service

Excellent