Western Mass Collision
In operation 49 years.
Western Mass Collision is a family-owned and operated auto body shop in West Springfield, MA that prides itself in providing best-in-class customer service, top quality auto body repairs and quick turn-around times. All this while providing the good old family-style one-to-one customer service that for more than 20 years we have been known for. You can count on us for all your auto body and insurance collision repair needs.
- Free Estimates
- Insurance Company Assistance
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Debit Card
- French
| Sun | Closed |
| Mon | 8:30 am - 5:00 pm |
| Tue | 8:30 am - 5:00 pm |
| Wed | 8:30 am - 5:00 pm |
| Thu | 8:30 am - 5:00 pm |
| Fri | 8:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work! It looks like nothing happened.
Customer Service - 5.0/5.0 -
Great work! Thank you so much, I fell in love with my car again.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car looks like a brand new car. I would recommend my family and friends to trust the folks at Western Mass Collision, they are the best in the business.
Likely to Recommend - 5.0/5.0 -
As stated previously, I would not have any difficulty recommending Western Mass Collision to friends and family.
Repair Quality - 5.0/5.0 -
The repair is topnotch.
Customer Service - 5.0/5.0 -
My car wass fixed to my satisfaction. I could not be more pleased. I would recommend Western Mass Collision to my family and friends for any and all work they need done. Western is the best.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Absolutely amazing customer service, kind employees, complete clarity on the process, and perfect results! The second I walked in it became a zero stress situation.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks brand new!
Customer Service - 5.0/5.0 -
Absolutely incredible.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The date that was estimated turned out to be the actual date the car was ready. They did a wonderful job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Western MA Collison is amazing to work with. They are efficient, have great communication, complete jobs ahead of schedule. They get an A++ from me! All around amazing! Nancy in the front end goes way above average when scheduling and following up on all the extra details during very stressful times! We so appreciate their professionalism and WAY above average customer care!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The repair was fine, apparently there was prior damage to the trunk area but I do not have proof of vehicle condition prior to accident to confirm trunk and rear panels were like this previously.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Loved the extra care to clean the inside of the car, it smelled so nice! Thank you !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication. Honest. Dealt directly with the insurance company. Very simple and streamlined process.
My Experience - 5.0/5.0 -
They provided weekly updates and were super friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Western MA collision did excellent work. I am very happy with the outcome.
Customer Service - 5.0/5.0 -
Everyone was very friendly. Everything was explained to me from start to finish.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was completed ahead of schedule, all workmanship was completed correctly to a very high standard.
Customer Service - 5.0/5.0 -
Very correct they reported all the current progress of the project
Returned Clean
My Experience - 5.0/5.0 -
The car as a whole looked better than it did when i brought it in and everyone was very nice.
My Experience - 5.0/5.0 -
My truck came back looking better than the day I bought it! I can't thank Andre and his team enough on the phenomenal work they do!