Western Mass Collision
In operation 49 years.
Western Mass Collision is a family-owned and operated auto body shop in West Springfield, MA that prides itself in providing best-in-class customer service, top quality auto body repairs and quick turn-around times. All this while providing the good old family-style one-to-one customer service that for more than 20 years we have been known for. You can count on us for all your auto body and insurance collision repair needs.
- Free Estimates
- Insurance Company Assistance
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Debit Card
- French
| Sun | Closed |
| Mon | 8:30 am - 5:00 pm |
| Tue | 8:30 am - 5:00 pm |
| Wed | 8:30 am - 5:00 pm |
| Thu | 8:30 am - 5:00 pm |
| Fri | 8:30 am - 5:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication. Honest. Dealt directly with the insurance company. Very simple and streamlined process.
My Experience - 5.0/5.0 -
They provided weekly updates and were super friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Western MA collision did excellent work. I am very happy with the outcome.
Customer Service - 5.0/5.0 -
Everyone was very friendly. Everything was explained to me from start to finish.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was completed ahead of schedule, all workmanship was completed correctly to a very high standard.
Customer Service - 5.0/5.0 -
Very correct they reported all the current progress of the project
Returned Clean
My Experience - 5.0/5.0 -
The car as a whole looked better than it did when i brought it in and everyone was very nice.
My Experience - 5.0/5.0 -
My truck came back looking better than the day I bought it! I can't thank Andre and his team enough on the phenomenal work they do!
My Experience - 5.0/5.0 -
This was my first experience dealing with a vehicle that had been damaged and needed repairs, and I have to say the entire process was much smoother than I ever expected. From the moment my truck arrived, everyone at Western Mass Collision was friendly, professional, and incredibly knowledgeable. They kept me informed throughout the process and made everything as stress-free as possible. The quality of the repairs exceeded my expectations, and my truck looks fantastic. I highly recommend Western Mass Collision to anyone looking for honest, high-quality collision repair. Thank you for making a difficult situation such a positive experience!
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
The communication in the beginning went well. However, things took a turn when car was returned on 7/2. My daughter picked up the car and was told “everything is all set” and she was sat down with a summary packet of what was paid for etc. she drove the vehicle a bit Friday, Saturday, and Sunday. Monday she went to work and no lights on dashboard came up. It wasn’t until Monday evening after work the vehicle began to stall. We brought vehicle to autozone and a scanning diagnostic was completed with the reading “engine overheating” we saw the coolant reservoir empty. We filled the reservoir. The car was still over heating. I called western mass collision Tuesday AM and spoke with Andre. We were told that “we didn’t touch the reservoir so don’t know what to tell you…” I sent the vehicle to the mechanic and he completed a diagnostic report. It was found out that the radiator hose wasn’t clamped properly. Western mass picked up the vehicle.
Customer Service - 2.0/5.0 -
The communication in the beginning went well. However, things took a turn when car was returned on 7/2. My daughter picked up the car and was told “everything is all set” and she was sat down with a summary packet of what was paid for etc. she drove the vehicle a bit Friday, Saturday, and Sunday. Monday she went to work and no lights on dashboard came up. It wasn’t until Monday evening after work the vehicle began to stall. We brought vehicle to autozone and a scanning diagnostic was completed with the reading “engine overheating” we saw the coolant reservoir empty. We filled the reservoir. The car was still over heating. I called western mass collision Tuesday AM and spoke with Andre. We were told that “we didn’t touch the reservoir so don’t know what to tell you…” I sent the vehicle to the mechanic and he completed a diagnostic report. It was found out that the radiator hose wasn’t clamped properly. Western mass picked up the vehicle.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I've had previously had repair work done there and would definitely recommend them.
Repair Quality - 5.0/5.0 -
Very nice job and great attention to detail
Customer Service - 5.0/5.0 -
Good communication and very helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I would recommend westerners auto to everyone. Nancy is so wonderful and helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You were amazing! Thank you for everything.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They always do a great job repairing my car in a timely fashion. They also are alway accommodating when I have questions and concerns and are happy to explain the process to me.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My vehicle looks brand new you guys did an awesome job 👏 and also detailed my car I'm so happy and grateful 🙏 thank you so much.
Likely to Recommend - 5.0/5.0 -
You guys are awesome I would definitely recommend wmc to my family and friends
Repair Quality - 5.0/5.0 -
I'm so happy 😊 they did an awesome job, they even detailed my vehicle, I'm so happy and grateful for how they took care of my vehicle.
Customer Service - 5.0/5.0 -
Very nice and polite.
Likely to Recommend - 5.0/5.0 -
As a matter of fact I have recommended them several times in the past
Repair Quality - 4.5/5.0 -
The only issue I had was that my steering wheel cover was sheathed off in several places and it was not like that before the accident. I bought a cover for it because it’s only gonna get worse with time and use
Customer Service - 5.0/5.0 -
They made the process very easy and quick
My Experience - 5.0/5.0 -
Very friendly helpful when you are anxious about a repair. The work was perfect. I would highly recommend this shop.
Likely to Recommend - 5.0/5.0 -
Absolutely recommend them
Repair Quality - 5.0/5.0 -
The work on the repair is flawless I would recommend Western Mass Collision to anyone.
Customer Service - 5.0/5.0 -
Very pleasant and attentive to work with
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent in every way
Customer Service - 5.0/5.0 -
I will recommend them to others