Western Mass Collision
In operation 49 years.
Western Mass Collision is a family-owned and operated auto body shop in West Springfield, MA that prides itself in providing best-in-class customer service, top quality auto body repairs and quick turn-around times. All this while providing the good old family-style one-to-one customer service that for more than 20 years we have been known for. You can count on us for all your auto body and insurance collision repair needs.
- Free Estimates
- Insurance Company Assistance
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Debit Card
- French
| Sun | Closed |
| Mon | 8:30 am - 5:00 pm |
| Tue | 8:30 am - 5:00 pm |
| Wed | 8:30 am - 5:00 pm |
| Thu | 8:30 am - 5:00 pm |
| Fri | 8:30 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
My car looks amazing. It looks like a new vehicle
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This was my second time with Western Mass Collision. I chose them again because my first experience was so good. This time was the same. The staff was very professional and my car was returned repaired and looking fabulous! Thank you so much.
Likely to Recommend - 5.0/5.0 -
Absolutely! I've had to get my car fixed twice recently and returned there the second time because of how well the first time was.
Repair Quality - 5.0/5.0 -
The staff at Western Mass is professional and kind. They are responsive to questions and find the answers quickly. My car was completely in a timely fashion and looks wonderful. Plus, they clean my car inside and outside.
Customer Service - 5.0/5.0 -
Excellent. See my first comment! Nancy was always polite when I called.
Returned Clean
My Experience - 5.0/5.0 -
My car looks great. The work was very well done.
My Experience - 5.0/5.0 -
The entire process was very easy. The people I interacted with were friendly and pleasant to deal with. The car looks great. And I was pleasantly surprised and grateful for the interior detailing. Thank.you.
Likely to Recommend - 5.0/5.0 -
Would definitely recommend
Repair Quality - 5.0/5.0 -
Car looks great... detailing interior as well a pleasant surprise.
Customer Service - 5.0/5.0 -
Everyone i interacted with was friendly.
My Experience - 5.0/5.0 -
I've been a customer multiple times here and honestly I wouldn't go nowhere else! I've always been more than satisfied!! Great work great staff!! I want to thank whoever finished my 9yr old sons rubiks cube! He's been at it for a while and he forgot it in the car when it went in for repairs and when we picked up the car they had placed it in the front console all done shout out to whoever did it he was extremely happy!! Thank you!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great work and service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service down to every detail
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very respectful people, they repaired the car quick, and it looks beautiful!
Customer Service - 5.0/5.0 -
very kind
Returned Clean
My Experience - 5.0/5.0 -
You guys are awesome. 2nd time and will recommend to all. Thanks for cleaning the van!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very efficient
Returned Clean
My Experience - 5.0/5.0 -
The best service ever
Likely to Recommend - 5.0/5.0 -
Best
Repair Quality - 5.0/5.0 -
The best service ever
Customer Service - 5.0/5.0 -
Best
Returned Clean
My Experience - 5.0/5.0 -
Good service and costumer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very easy process, great communication about job progress. Results are great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You did an amazing job. It came back to me in way better condition than I ever thought it would. From the body repair to the very unexpected detailing, everything was great. I will not hesitate to recommend you!! Thanks again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an amazing job.