Western Mass Collision
In operation 49 years.
Western Mass Collision is a family-owned and operated auto body shop in West Springfield, MA that prides itself in providing best-in-class customer service, top quality auto body repairs and quick turn-around times. All this while providing the good old family-style one-to-one customer service that for more than 20 years we have been known for. You can count on us for all your auto body and insurance collision repair needs.
- Free Estimates
- Insurance Company Assistance
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Debit Card
- French
| Sun | Closed |
| Mon | 8:30 am - 5:00 pm |
| Tue | 8:30 am - 5:00 pm |
| Wed | 8:30 am - 5:00 pm |
| Thu | 8:30 am - 5:00 pm |
| Fri | 8:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Our vehicle was in excellent condition when we picked it up. The interior was cleaned better than we could have asked for. We will absolutely recommend them to anyone who is in need of a body shop.
My Experience - 5.0/5.0 -
I was very satisfied with how I was treated and how my car came out. I would definitely recommend to others.
Likely to Recommend - 5.0/5.0 -
My son recommended this place and I'll tell others
Repair Quality - 5.0/5.0 -
Great service!!! They took good care of me.
Customer Service - 5.0/5.0 -
They explained everything step by step
Returned Clean
Likely to Recommend - 5.0/5.0 -
Every time!
Repair Quality - 5.0/5.0 -
This business does an excellent job in a timely manner
Customer Service - 5.0/5.0 -
Both Nancy & Andre explain everything to be done before repair and again afterwards
My Experience - 5.0/5.0 -
Outstanding service and support
My Experience - 5.0/5.0 -
Expert work and friendly service.A++++++++
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs were done very quickly and car looks 100% brand new. Very pleased with the work done by Western mass collision!
Customer Service - 5.0/5.0 -
Communication was great and car was finished on the day they said it would be
Returned Clean
My Experience - 0.0/5.0 -
Heat was working in car before went in. Then car came out and heat didn’t work
My Experience - 5.0/5.0 -
Andre and Nancy make the whole process easy. Everything from the appointment to the drop off and pickup were seamless. Will be sure to recommend more people to go here. Love the way my car turned out.
My Experience - 5.0/5.0 -
My car looks great! Exceptional attention to detail right down to the paint on the license plate bolts. Makes me look forward to next deer season. Thank You Andre, Nancy & Your Team
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Exceptional Job Very Happy
Customer Service - 5.0/5.0 -
Friendly and Cooperative. Good communication.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work , great people
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service excellent people
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great experience through the whole process. My car looks better than it did before the accident.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great. Better than before the accident.
Customer Service - 5.0/5.0 -
Good communication
Likely to Recommend - 5.0/5.0 -
I will
Repair Quality - 5.0/5.0 -
They did a beautiful job thank you Judith crosier
Customer Service - 5.0/5.0 -
Beautiful
Returned Clean
My Experience - 5.0/5.0 -
Great completely job. Took longer than expected,however, I understand parts take time to be delivered.